Hi there! I'm sorry to hear that your OTC card isn't processing after activation. I’d like to help you resolve this issue. Can you provide a bit more detail? For instance, have you already confirmed that the retailer accepts OTC cards? Additionally, did you activate the card properly, and have you waited at least 24 hours after activation before using it?

There could be a few reasons your card isn’t processing, such as:

1. Insufficient Funds: Make sure there are sufficient funds loaded on your card.
2. Waiting Period: Sometimes, a 24-hour waiting period is required after activation before you can use the card.
3. Approved Items: The items you’re trying to purchase should be approved for OTC use.

Let me know what you've tried so far or if you have any information about these points, and we can go from there!