Hello! I understand you're having trouble getting your balance through the 1-866-413-2582 number, and it's just repeating itself. Let's see how we can troubleshoot this together.

1. Verify the Number: First, can you confirm that you're using the correct number? It should be 1-866-413-2582 for checking your balance. Sometimes using the right number avoids confusion.

2. Try Different Times: It might be worth calling at different times of the day. Occasionally, there are peak hours when the system can become overloaded, which might lead to repetitive messages.

3. Alternative Methods: If the phone line isn't working, do you have access to the internet? You can check your balance through the NationsBenefits portal. Do you need guidance on how to access that?

4. Potential System Issue: Sometimes, there can be temporary system issues that might affect phone responses. If that’s the case, I recommend trying again after a short while, or you can follow up via their website.

If you're still experiencing issues, we may need to contact OTC Network support directly at the email: [email protected] for further assistance.

Let me know if any of these steps help you resolve the issue!