Hi there! I understand Walgreens isn't able to scan your ID card for OTC purchases through the OTC Network app. To get this sorted out, could you share a bit more? For example:

- Are you specifically trying to use a physical card or the digital card from the OTC Network app at Walgreens?
- Is Walgreens saying they can't scan the barcode, or is there another issue like the card not being recognized?
- Have you tried scanning the card yourself using the OTC Network app’s scanner or just had the cashier try at the register?

This info can help me guide you to the right fix. In the meantime, a common situation is that Walgreens staff may not always be familiar with scanning the digital OTC cards, or there could be an issue with the barcode readability on the card or app. Also, some benefit cards have limitations on where and how they can be used.

If you're using the digital version of the card on the app, ensure the barcode is fully visible and the screen brightness is high enough so the scanner can read it. Sometimes, prompting the cashier to manually enter the card number (found in the app or on your physical card) can also help.

Let me know what you’ve tried or any other details! We’ll get this working for you.