[SAS] Can’t get phone boarding pass because app doesn’t recognize that I am going home to USA

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Sara Timmerman
10 months ago In SAS
Can’t get phone boarding pass because app doesn’t recognize that I am going home to USA

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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10 months ago

Hi there! I understand you're having trouble getting your boarding pass on the SAS app because it doesn’t recognize that you are traveling to the USA. That sounds inconvenient. To help you better, can you tell me:

1. Have you completed the check-in process successfully in the app?
2. Are you seeing any specific error messages apart from "boarding pass not available"?
3. Is your flight departing from the USA or arriving there?
4. Have you tried restarting the app or your iPhone to see if that helps?

Meanwhile, I can guide you through some general steps that often resolve issues like this.

1. Verify Check-In Window: Check that you are within the allowed timeframe for check-in. For SAS flights involving the USA, check-in typically opens 24 hours before departure. Trying to get your boarding pass too early may prevent it from appearing.

2. Confirm Flight Segment: If your journey involves a connecting flight operated by a partner airline or a different carrier for the US segment, sometimes the SAS app may not display the boarding pass for that leg. Are all your flights SAS-operated?

3. Update App and Device: Make sure your SAS app is updated to the latest version available on the App Store. Also, keep your iOS version updated — I see yours is iOS 18.6.2, which is current.

4. Re-Login and Refresh: Log out of the SAS app and log back in to refresh your booking data.

5. Try Another Device or Browser: If possible, try accessing your boarding pass via the SAS website on your iPhone's browser as a workaround.

If you have tried most of these already, let me know so I can suggest some advanced troubleshooting or check if there are any known issues involving flights to the USA or updates needed from the airline side.

Are you satisfied with the solution I provided so far?

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