[Twiq] Crashing - immediately, unable to use

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Josh
7 months ago In Twiq
Crashing - immediately, unable to use

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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7 months ago

Hi there! I see you’re having trouble with the Twiq app crashing immediately when you try to open it on your Android 16 device. Let’s get this sorted out for you.

First, to better understand the issue:
- Does the app crash right upon opening every time?
- Has this just started happening after an update or a change on your device?
- Are other apps working fine on your device, or is this happening with multiple apps?

Meanwhile, here are some basic steps we can try to get the Twiq app running again:

1. Restart your device: Sometimes a simple reboot can clear temporary glitches.
2. Update the app: Check the Google Play Store to make sure you have the latest Twiq app version installed.
3. Clear the app cache and data:
- Open Settings on your device.
- Go to Apps & Notifications or Apps.
- Find and tap on Twiq.
- Tap Storage & cache.
- First tap Clear cache, then if that doesn't help, tap Clear storage/data (this will reset the app, so you might need to log in again).
4. Check battery optimization settings: Sometimes Android’s battery saver can close apps running in the background right after opening.
- Go to Settings > Apps & notifications > Special app access > Battery optimization.
- Find Twiq and select Don't optimize to exclude it from aggressive battery saving.
5. Reinstall the app: Uninstall Twiq completely and then reinstall it fresh from the Play Store.

If after trying these steps the app still crashes immediately, let me know. We can then look into more advanced troubleshooting like checking system logs or device compatibility issues.

Are you able to try these steps for me now?

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