To address the issue with the MyMazda app not connecting and the inability to start your car, follow these step-by-step troubleshooting actions:

1. Check Internet Connection: Ensure that your phone has a stable internet connection, as the app requires it to function properly.

2. Restart the App: Close the MyMazda app completely and reopen it. Sometimes, a simple restart can resolve connection issues.

3. Clear App Cache and Data:
- Go to your phone’s Settings.
- Select Apps or Application Manager.
- Find and tap on the MyMazda App.
- Choose Storage and then select Clear Cache and Clear Data. This will reset the app to its default state - learn more.

4. Reboot Your Phone: After clearing the cache, restart your phone to refresh all background processes.

5. Log Back Into the App:
- Open the MyMazda app.
- Log in with your credentials or register again if necessary, making sure to enter your vehicle's VIN correctly.

6. Disconnect and Reconnect Your Vehicle's Battery (If applicable):
- If possible, disconnect the car's battery for about a minute, then reconnect it. This step has resolved similar issues for other users and can reset the car’s systems - learn more.

7. Check for App and System Updates: Make sure that both the MyMazda app and your phone's operating system are updated to the latest versions available. Outdated software can cause compatibility issues.

8. Consult Mazda's Troubleshooting Guide: Refer to the official Mazda troubleshooting guide for additional steps tailored to your specific vehicle model - learn more.

9. Contact Mazda Support: If the app continues to malfunction and you are still unable to start your car remotely, reach out to Mazda customer service for further assistance.

Following these steps should help resolve the connectivity issue you're experiencing with the MyMazda app. If problems persist, it may indicate a deeper issue with either the app or the vehicle's connectivity system - learn more.

The Mazda app is not working. I tried several times to connect. I cannot start my car.