Hi! I understand you're trying to use the Sup-Anesok app on your iPhone 17 with a USB to Lightning adapter and getting the "Accessory Not Supported" message. Let’s see if we can get that sorted out for you.

First, just to clarify a couple of things for accuracy:

1. Which exact USB to Lightning adapter are you using? Is it an official Apple adapter or a third-party one?
2. Are you trying to connect the iPhone to your Macintosh with this adapter, or are you connecting another device/accessory through it?
3. Have you tried using a different Lightning cable or adapter to rule out potential hardware issues?

Meanwhile, here’s the general step-by-step for this issue, tailored to iPhone 17 and your setup:

1. Check for Compatibility:
The “Accessory Not Supported” error often happens when the accessory or adapter isn’t fully compatible with the iPhone model or iOS version. Apple typically recommends using official or MFi-certified accessories to avoid this. Since the iPhone 17 is pretty recent, not all adapters may be immediately compatible.

2. Inspect the Adapter and Cable:
Physical damage, lint or dust in the Lightning port can cause connection issues. Use a clean, dry brush to clear out the port gently and examine the adapter and cable for any visible damage.

3. Restart Your iPhone:
Sometimes, a simple restart can reset accessory detection.

4. Update Your iPhone’s iOS:
Your iPhone 17 should be running the latest iOS version since compatibility improvements are often included in updates. Go to Settings > General > Software Update to check.

5. Try a Different Adapter or Cable:
If possible, test with an Apple-certified Lightning cable or a different adapter. This can confirm if the issue is due to your current adapter.

6. Reset Settings:
As a last resort, you can reset all settings. This won’t delete your data but resets system preferences that might influence accessory connectivity. Settings > General > Reset > Reset All Settings.

If after these steps you still see the “Accessory Not Supported” message when using the adapter with the Sup-Anesok app, the issue might be that the app or accessory requires a specific data interface that the adapter doesn’t support, or the adapter is not recognized correctly by the iPhone 17.

Could you share what exact accessory or device you are connecting through the adapter? That way, I can provide more precise advice or check for any known compatibility issues.

Are you satisfied with this initial guidance, or should we try some more targeted troubleshooting together?

I got the adapter at my local Apple store. It's an Apple product

Thanks for confirming that you’re using an official Apple adapter — that helps narrow things down. Just to make sure I have the full picture: are you connecting an endoscope or a similar USB hardware device to your iPhone 17 via this adapter while using the Sup-Anesok app? The app is designed to interface with specific hardware through USB, but some adapters or connection methods might still run into compatibility issues despite being Apple products.

From the info I found, Sup-Anesok is management software for hardware devices (like endoscopes) connected via USB. Users sometimes report problems with USB to Lightning adapters because the accessory requires specific data communication protocols over USB that might not be recognized properly by the iPhone through the adapter1 2.

Here are some targeted suggestions:

1. Check if your hardware device needs a powered USB hub:
Some USB devices, especially cameras or scopes, need more power than the iPhone can supply via the adapter. Using a powered USB hub between the adapter and the device can sometimes resolve the "Accessory Not Supported" error.

2. Confirm USB port type on the device:
If your iPhone 17 uses a USB-C port (some newer models do), the adapter might be USB-C to Lightning, and these adapters may not fully support data transmission for certain USB devices. Sup-Anesok users having USB-C devices report they don’t need adapters, while Lightning users do face challenges10.

3. Try connecting the device to your Mac directly:
Since you have a Macintosh running OS X 10.15, connect the device to your Mac to verify if it works there with its native USB or adapter connection. This can confirm whether the device or adapter is at fault.

4. Update or reinstall the Sup-Anesok app:
Ensure you're running the latest version from the App Store. Sometimes app updates improve compatibility with new hardware or iOS versions.

5. Contact Sup-Anesok support:
They have a support phone (+86 15871758564) listed, which might help if your device has specific compatibility or firmware issues9.

Could you tell me the exact hardware device (model or type) you're connecting? That might help me pinpoint if a powered hub or different cable is definitely needed or if there’s an update needed in your workflow.

Are you okay with trying these steps next?

Apple adapter compatibility with devices

Thanks for asking specifically about Sup-Anesok app compatibility with Apple adapters. Here’s what I found relevant to your situation using your iPhone 17 (which requires iOS 11.0 or later, so your device’s OS version fits this requirement):

1. The Sup-Anesok app officially supports iOS 11.0 or later, which your iPhone 17 likely meets or exceeds1.

2. Regarding adapter compatibility, the app is intended to work with compatible USB endoscope or similar camera devices connected through Lightning or USB-C (depending on the iPhone model).

3. Even with an official Apple USB to Lightning adapter, some users report the "Accessory Not Supported" error mainly because certain USB devices require more power or a specific data communication type that the adapter alone does not support. This is related less to the app and more to the hardware communication protocols between iPhone, adapter, and device5.

4. Sup-Anesok-compatible devices usually come with specific adapters and instructions to ensure they connect properly. Using a standalone Apple Lightning adapter without the device’s dedicated adapter or powered USB hub might cause compatibility issues.

To summarize:
- Your Apple adapter should generally work with the iPhone and the Sup-Anesok app, but the accessory you’re connecting might need additional hardware support (like a powered USB hub or a particular adapter) to communicate properly and avoid errors.
- Make sure your accessory is specifically confirmed compatible with iOS and the Sup-Anesok app.

If you’re still getting the error, can you tell me the exact accessory model or brand you are connecting? That way, I can check if it needs a powered hub or a proprietary adapter.

Are you comfortable trying these steps or providing the accessory details for me to help further?

It's a model W400 endoscope

Thanks for sharing the model—Sup-Anesok W400 is a semi-rigid waterproof endoscope designed to connect via USB and is supported by the Sup-Anesok app on iOS devices. Given that you’re using your iPhone 17 with an official Apple USB to Lightning adapter and see the “Accessory Not Supported” message, here’s what we can consider:

1. Power Requirements:
The W400 endoscope may draw more power than your iPhone provides through the USB to Lightning adapter alone. Many users with similar devices find success by using a powered USB hub between the endoscope and the iPhone. This hub supplies sufficient power for the accessory to operate properly and avoid the “Accessory Not Supported” error.

2. Proper Adapter and Cable:
While the Apple USB to Lightning adapter is official, it is mainly intended for USB data transfer like connecting cameras or drives. Endoscopes like W400 rely on specific USB video data protocols, which might require a direct USB-C connection or additional adapters. Newer iPhones with USB-C ports (if the iPhone 17 uses USB-C) often don’t need this adapter, but Lightning port iPhones do.

3. App and iOS Version:
Ensure your Sup-Anesok app is updated to the latest version from the App Store to maximize compatibility. Also, your iPhone’s iOS 10.15 version you mentioned corresponds more to macOS—if your iPhone’s iOS is older than 11, consider updating it (Settings > General > Software Update) because the app requires iOS 11 or above.

4. Connectivity Check on Mac:
Since you have a Macintosh with OS X 10.15, try connecting the W400 endoscope directly to your Mac. This helps rule out whether the device itself or the cable is faulty. If it works on the Mac, then the issue is likely in the connection chain to the iPhone.

5. Cable and Port Inspection:
Double-check that the USB cable connecting the W400 to your adapter is in good condition and fully seated on both ends.

### Summary:

- Try using a powered USB hub between your iPhone adapter and the W400 endoscope to supply adequate power.
- Confirm your iPhone is running iOS 11 or later (important for app compatibility).
- Test the endoscope device on your Mac to verify it is functioning properly.
- Keep the Sup-Anesok app updated.

If you want, I can walk you through how to set up a powered USB hub or suggest some specific hubs compatible with iPhone setups. Also, can you confirm your iPhone 17's charging port type? Is it Lightning or USB-C?

Are you satisfied with this guidance so far, or would you like more help on any specific step?

Connected to my Mac. How do I see if it's working? What do I download?

Great question! Since you’ve connected your W400 endoscope to your Mac running OS X 10.15, here’s how to check if it’s working and what software you might need:

1. Check Device Recognition:
- Click the Apple menu () in the top-left corner of your screen and select About This Mac > System Report.
- In the System Information window, select USB from the sidebar.
- Look for your W400 endoscope listed under one of the USB buses. If it appears, your Mac recognizes the device physically.

2. Viewing Video from the Endoscope:
The Sup-Anesok app is primarily designed for iOS devices, and there isn’t an official Mac version of the Sup-Anesok app for viewing the endoscope feed. However, your Mac can detect the camera as a standard USB video device if the drivers are compatible. You can:
- Open Photo Booth or FaceTime apps on your Mac.
- See if you can select your W400 endoscope as a camera source, though this depends on the device being recognized as a standard webcam.

3. Third-Party Software for USB Endoscopes on Mac:
Since the W400 may not appear as a standard webcam, you might need third-party apps like QuickTime Player (to open new movie recordings and see if you can select the endoscope as a video input) or dedicated USB camera viewer apps such as Camera Live, VLC Player with capture options, or apps designed for USB microscopes/endoscopes.

4. What to Download:
- There’s no official Sup-Anesok app for macOS available on the App Store.
- You can try QuickTime Player (already on your Mac) by opening QuickTime > File > New Movie Recording, then click the arrow next to the record button to see if your endoscope is listed as a camera.
- Alternatively, trial third-party viewing software compatible with USB video devices.

5. If the Device Doesn’t Show Up:
- Double-check connections and cables.
- Try using a different USB port on your Mac.
- Verify the endoscope works on another device if possible.

To summarize: Your Mac should detect the W400 device under USB in System Information. For live video, try QuickTime Player’s New Movie Recording to select it as a camera. Since there’s no official Sup-Anesok Mac software, third-party USB camera apps may help view the feed.

Would you like me to guide you through checking your Mac’s USB devices and testing in QuickTime?

I get Accessory not supported if I unplug and plug in the W400. System Information shows the adapter not the W400.

Thanks for this update. Since your Mac’s System Information shows the Apple adapter but not the W400 endoscope, and your iPhone shows “Accessory Not Supported” when plugging the W400, it points to a communication or power issue between your W400 and the iPhone via the adapter.

Here’s a step-by-step to try next:

1. Use a Powered USB Hub:
Many users with USB endoscopes like the W400 report that the iPhone cannot power the device through the adapter alone. A powered USB hub provides the extra power the W400 needs to function properly and communicates correctly with the iPhone. Connect your W400 to a powered USB hub, then connect the hub to your Apple USB-Lightning adapter and into your iPhone.

2. Inspect the Cable and Connections:
Make sure all cables are fully plugged in, and no pins are bent or ports dirty. Clean your Lightning port gently with a brush or toothpick in case of debris.

3. Try a Different Apple USB-Lightning Adapter or Cable if Possible:
Even official adapters or cables can have unseen defects. Test with a second Apple adapter or cable to rule out hardware failure.

4. Restart Your iPhone Before Reconnecting:
Power cycle your iPhone to clear any accessory recognition glitches, then reconnect.

5. Update iOS and Sup-Anesok App:
Confirm your iPhone is running the latest iOS (iOS 11 or above for W400 compatibility) and that the Sup-Anesok app is updated.

6. Contact Sup-Anesok Support if Issue Persists:
Since this is a specific hardware-app combo, their tech support might have updated firmware or advice for your W400 and iPhone 17 model setup.9

Regarding your Mac not showing the W400: It may be that the W400’s driver or firmware is proprietary, making it not show as a standard USB device on macOS unless special software from Sup-Anesok is installed. Since the official app is only for iOS, Mac connectivity can be limited.

To sum up:
- Adding a powered USB hub often resolves “Accessory Not Supported” errors for USB devices like your W400 when connected via Lightning adapters.
- Double-check all cables and ports for damage or debris.
- Restart the phone before trying again.
- If needed, contact Sup-Anesok’s support for firmware or hardware guidance.

Would you like recommendations on powered USB hubs compatible with iPhones? Or help walking through these steps?

Thanks for your help. I need to get a powered hub and try that.

You’re welcome! For powering your Sup-Anesok W400 endoscope with your iPhone 17, using a powered USB hub is definitely a solid approach to resolve the "Accessory Not Supported" error.

Here are some pointers for choosing a suitable powered USB hub for your setup:

1. Powered USB Hub Features:
- The hub should have its own external power adapter to supply enough power to the endoscope.
- USB 3.0 support is preferred for stable data transfer speeds.
- Compact design works best for mobile setups.
- If your iPhone 17 uses a Lightning port, make sure to use the Apple USB to Lightning adapter along with the powered hub.
- If your iPhone has USB-C, you might connect a USB-C powered hub directly.

2. Recommended Brands/Models:
- Anker USB 3.0 Powered Hub: Popular for reliability, multiple ports, and good power delivery.
- Sabrent 4-Port USB 3.0 Hub with Power Adapter: Known to work well with various USB devices requiring additional power.
- AmazonBasics 7-Port USB 3.0 Hub with Power Adapter: Offers multiple ports and solid performance.

3. Setup Summary:
- Connect the W400 endoscope’s USB cable to the powered USB hub.
- Connect the powered hub to your iPhone via the Apple USB to Lightning adapter (or directly if using USB-C).
- Ensure the powered hub is plugged into mains power.
- Open the Sup-Anesok app on your iPhone and try connecting the endoscope.

4. Additional Notes:
- Ensure the powered USB hub’s power supply is adequate; 12V 2A adapters are common.
- Avoid cheap no-name hubs without an external power supply, as they most likely won’t provide enough power.

If you want, I can help you find links or local stores where you can get these hubs. Would you like some specific product recommendations or assistance with purchasing?

Are you satisfied with this recommendation?