Hi there! I understand you're having trouble connecting the Gotham Sports app on your Roku device. Let's work together to get this sorted out.

Could you please tell me what exactly happens when you try to connect? For example, do you get an error message, does the app not load, or does it crash? Also, have you been able to use the app on Roku before, or is this your first time trying?

Meanwhile, a common issue some users face is related to how their Roku connects to the internet—whether wired or wireless can affect the Gotham Sports app's performance. For instance, switching from a wired connection to wireless has fixed app crashes for some users.

Here’s a step-by-step plan to try:

1. Restart your Roku device: Sometimes a simple reboot clears temporary glitches.

2. Check your internet connection: Ensure that your Roku is connected to a stable Wi-Fi network rather than wired Ethernet, as wireless connections have resolved similar app issues.

3. Update Roku firmware: Go to Settings > System > System update > Check Now to make sure your Roku is up to date.

4. Remove and reinstall the Gotham Sports app: Remove the channel from Roku, then add it back fresh.

5. Check your Gotham Sports account status: Login on a web browser on your iPhone to confirm your subscription and account credentials are active.

6. Try a different device: See if the Gotham Sports app works on your iPhone to verify if the issue is Roku-specific.

If after these steps, you still can’t connect on Roku, it’s important to note that there may be a compatibility issue reported recently between Roku devices and Gotham Sports. The app reportedly stopped working with Roku devices as of a certain update, which may require Gotham Sports to provide a fix or update.

Let me know how these steps go, and if needed, I can help escalate the issue to our support team or guide you on alternative ways to enjoy Gotham Sports.

Are you satisfied with this solution so far?