Hi! I see that your Gotham Sports app freezes during live hockey streaming, and the problem worsens as the game goes on. To help figure this out, could you tell me a bit more?

- Are you streaming on your Windows 10 PC directly or using any casting device like a smart TV or streaming stick?
- Have you noticed if the freezing happens with other types of streams or only live hockey games?
- What is your internet connection like? (wired or Wi-Fi, speed if you know)
- Have you tried any fixes so far, like restarting the app or device?

This info will help me pinpoint the likely cause and guide you through the best steps!

Freezes only with live game, no other stream. Smart TV with hardwired high speed connection. Tried fixes of restarting & updating

Thanks for the details! Since the freezing happens only during live hockey games on your smart TV with a wired high-speed connection—and other streams work fine—it likely points to an issue either with the Gotham Sports app’s handling of live content or a resource limitation on your smart TV.

Here’s a plan to try next:

1. Clear the Gotham Sports app cache and data on your smart TV: Sometimes cached live stream data can cause freezing. Look in your TV’s settings under Apps > Gotham Sports > Clear Cache and Clear Data. Then restart the app.

2. Check for smart TV system updates: Even if the app is updated, your TV’s OS may need an update to better support live streaming.

3. Close other apps running on your TV: Freezing can happen if the TV’s processor is bogged down. Make sure no other apps are running in the background.

4. Try lowering the streaming quality: In the Gotham Sports app settings, select a lower video quality for live streams. This reduces data load and processing demand.

5. Reinstall the Gotham Sports app: Remove the app completely from your TV, then download and install the latest version.

If none of these steps help, the issue could be with the app’s live stream server load or compatibility with your TV model. For that, I recommend contacting Gotham Sports support directly at [email protected] so they can check for outages or known issues with your TV brand/model.

Would you like me to walk you through clearing cache or reinstalling the app? Let me know!

Yes please on the clear cache & app re install. I have a VIZIO M43Q6-J04 2021 smart tv. opening the app it does not clearly have an option to reinstall or clear cache (not like apps on smart phones)

Thanks for sharing your TV model—VIZIO M43Q6-J04. Vizio smart TVs handle app cache and reinstall a bit differently than phones, and there’s no direct clear-cache button for apps like on mobile. Let me guide you through the best ways to clear cache and reinstall on your Vizio:

### Clearing Cache on Vizio Smart TV (including M43Q6-J04)
1. Soft Power Cycle: This refreshes the system memory and clears temporary data.
- Turn off your TV.
- Unplug it from the power outlet.
- Wait about 1-2 minutes.
- Plug it back in and turn the TV on.

2. Clear Cache via System Reset:
- Press the V button on the remote twice to open the full VIA Plus apps window.
- If you can, navigate to Settings or System > Reset & Admin in your TV menu.
- Perform a Soft Factory Reset or Reset Smart TV (this doesn’t erase all your data but refreshes system cache).
- Confirm and let the TV reboot.

### Reinstalling the Gotham Sports App on Vizio TV
Vizio TVs do not allow removing certain built-in apps, but you can often "refresh" by:
1. Navigate to the Via Plus Apps screen by pressing the V button twice.
2. Find the Gotham Sports app tile.
3. Press and hold the OK or Select button on your remote.
4. If an option appears to Remove or Uninstall, select it (note: some apps cannot be removed).
5. If removal is possible, after doing so, go to the App Store or VIA Plus Apps under the menu to search and reinstall the app.
6. If removal is not possible, you can try resetting the TV as above to refresh all apps.

If these options aren't visible or available on your model, your best workaround is the soft reset (power cycle) combined with restarting your router to ensure fresh connections.

Would you like me to walk you through any of these steps in detail? Also, I can share some videos or guides on clearing cache on Vizio TVs if that helps.

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Those additional references would be helpful. I've done the Soft Power Cycle reset. There is no V button on the VIZIO remote

Thanks for mentioning there’s no V button on your Vizio remote. That’s pretty common with some Vizio models, including yours (M43Q6-J04). The "V" button traditionally opened the VIA Plus apps panel, but newer remotes often don’t have it.

Here’s what you can do instead:

1. Access Apps Without V Button:
On many Vizio TVs that lack a V button, you can open the smart app panel by pressing the "Home" or "SmartCast" button on your remote. This takes you to the app interface where you can find installed apps like Gotham Sports or open the app store.

2. Remove/Refresh Apps:
- Navigate to the Gotham Sports app in the app panel.
- Press and hold the OK/Select button until a menu pops up (if available). On some models, you might see options to remove or refresh the app.
- If removal is not possible, you might have to reset the TV system (soft factory reset) to refresh apps and their cache.

3. Alternative to V Button: On some remotes, pressing and holding the Input button and the Volume Down button together for about 5-10 seconds forces the TV to power cycle and refresh its settings/apps (this method is mentioned by some users when menu buttons are missing)5.

4. Reinstalling Apps:
If the app can be removed as above, after removal, use the Home/SmartCast button to open the app store and reinstall Gotham Sports. If removal is not an option, again, a soft factory reset is the best way to refresh app performance.

5. Soft Reset Reminder:
Since you've done the unplug power cycle already, another gentle reset is: go to your TV's Settings > System > Reset & Admin > Soft Factory Reset. This will refresh the operating system and apps without deleting all your preferences.

For how-to videos on adding apps or managing without a V button, here’s a helpful tutorial: How To Add Apps To Vizio Tv Without V Button - YouTube[4].

Would you like me to guide you step-by-step on using your current remote buttons to access apps or perform a soft factory reset on your Vizio? Let me know!