[DesignVille] Some icon crushed, unable to display

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Michelle Y
10 months ago In DesignVille
some icon crushed, unable to display

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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10 months ago

Hi there! I understand that you are having an issue with the DesignVille app icon being crushed or not displaying correctly on your Windows device. Let's see if we can get this sorted out together.

To start off, could you please tell me a bit more about the problem?
- Are you referring to the app icon on your desktop, taskbar, or within the app itself?
- Is the icon distorted or simply not showing up at all?
- Have you recently updated the app or your operating system?

Once I have a little more detail, I can guide you through some steps to fix the icon display:

1. Restart Your Device
Sometimes a simple restart clears temporary rendering glitches.

2. Clear Icon Cache on Windows
Sometimes Windows caches icons incorrectly, causing distorted or missing icons. Here's how to clear it:
- Close all apps.
- Press Win + R to open the Run dialog.
- Type %localappdata% and hit Enter.
- Open the folder named IconCache.db might be in the Local or LocalLow folder — search for "IconCache.db" files.
- Delete any icon cache files you find.
- Restart your computer. Windows will rebuild the icon cache.

3. Reinstall/Update the DesignVille App
If the app icon file itself is corrupted, reinstalling might help:
- Uninstall the DesignVille app via Settings > Apps.
- Download the latest version from the official source or the Windows store.
- Install it again and check if the icon displays properly.

4. Check Display Scaling Settings
Sometimes, too high scaling settings can distort icons:
- Right-click on desktop > Display settings.
- Under "Scale and layout," try setting scaling to 100% or 125% and see if it fixes the icon display.

If the icon is in the app UI and looks crushed or distorted, the issue might be related to the app's internal graphics or an update bug. In that case, clearing app cache or contacting the app support team could help.

Would you be able to try these steps and let me know what happens? If the problem persists, I can help you dive deeper to find the root cause.

Are you satisfied with this approach so far?

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