If you're unable to log in to the BorrowBox app, here are the most common causes and step-by-step solutions:

1. Account or Membership Issues
- Account expired or blocked: If your library membership has expired or your account is blocked (often due to long overdue items), you won't be able to log in. Return or renew overdue items, or contact your local library to address account holds or to renew your membership17.
- Incorrect library card or PIN: Double-check you're entering your full library card number and correct PIN. If you've forgotten your PIN, use the reset option provided by your library. If you don’t receive a reset email, contact your library directly for assistance13.

2. Temporary Account Glitches
- Accidental account deletion: Occasionally, technical issues on BorrowBox's side can cause accounts to be deleted. If this happens, you'll need to re-register with your library credentials. Note that you may lose previous reservations if you have to create a new account2.

3. App or Device-specific Solutions
- Reset the BorrowBox app:
- iOS devices: Go to the Settings tab in BorrowBox, navigate to Account Details, and tap the Reset button. This logs you out and clears downloads, requiring you to sign in again3.
- Android devices: Open the menu, select Account Details, then choose Reset App3.
- Update the app: Visit the Apple App Store or Google Play Store, search for BorrowBox, and update the app to the latest version3.
- Reinstall the app: If problems persist, uninstall and reinstall BorrowBox on your device46.
- Restart your device: Sometimes, simply restarting your phone or tablet after reinstalling the app can resolve login problems6.

4. Service Outages or Maintenance
- If there’s a planned outage or technical issue affecting BorrowBox or your library’s digital services, you may not be able to log in until it's resolved7.

5. Contact Support
- If the above steps do not resolve the issue, contact BorrowBox support directly at [email protected]36, or use the ‘Send Feedback’ option within the app settings to send diagnostic information to their team47.
- Alternatively, reach out to your library’s helpdesk for account-specific issues17.

Quick Checklist
- Verify your account is active and not blocked or expired.
- Check your library card number and PIN.
- Reset app or reinstall if needed.
- Contact your library or BorrowBox support if problems persist.

Following these steps should resolve most login issues with BorrowBox.