Hi there! I understand you're having trouble with rewards not applying in the Wehear app. To help you better, could you tell me more about the issue? For example, are you not seeing rewards after completing tasks, or maybe after watching ads? Are you logged in properly? Also, have you noticed any error messages or app freezes when the rewards should apply?

In the meantime, here are some steps we can try to resolve reward application problems in the Wehear app on your Windows device:

1. Check your internet connection: Make sure you have a stable connection as rewards usually sync via the server.

2. Log out and back in: Sometimes simply refreshing your account session can resolve syncing issues.

3. Restart the app: Close it fully and reopen to clear any temporary glitches.

4. Update the app: Ensure you are running the latest version, as updates often fix bugs related to reward processing.

5. Clear cache/cookies if possible: On Windows browsers, clearing cached data may help if you are using Wehear Web app.

6. Check account balance or rewards section: Sometimes rewards appear with a delay—give it a few minutes and check again.

7. Review if you’ve met requirements: Rewards may require completing a full action, like watching an entire ad or finishing a reading segment.

If these don’t work, there could be account-specific issues or temporary server side problems. At that point, contacting Wehear support at [email protected] with details like your username and a description of the issue would be helpful.

Would you like to try these steps now, or do you have some details you can share about the specific rewards issue you’re facing?

how do I resolve this issue on an android app

Thanks for letting me know you’re using the Android version of Wehear. Could you specify a bit more about the rewards issue on your Android app? For example, are rewards not showing up after specific actions, like finishing a chapter or watching ads? Or is the app not crediting them at all?

Meanwhile, here’s a tailored step-by-step guide specifically for the Android Wehear app that should help resolve the rewards not applying problem:

1. Check your internet connection: Make sure you’re connected to a stable Wi-Fi or mobile network, as rewards syncing depends on online communication with our servers.

2. Restart the Wehear app: Fully close it (from recent apps) and reopen. This clears temporary glitches that may affect reward application.

3. Update the app: Open Google Play Store > Search for “Wehear” > Tap Update if available. Updates often fix reward-related bugs.

4. Clear app cache:
- Go to Android Settings > Apps > Wehear > Storage > Clear Cache.
- This removes temporary files without deleting your data and helps with app performance.

5. Log out and log back in: Sometimes re-authenticating your account helps with reward syncing.

6. Verify completion criteria: Ensure you have fully completed the task required for the reward — for example, watching a complete ad or listening to the entire segment.

7. Reinstall the app: If issues persist, uninstall Wehear, then reinstall it from Google Play Store. This can resolve corrupted data or install issues.

If after trying these the rewards still don’t apply, it may be related to account-specific or server-side problems. For that, please contact Wehear support directly at [email protected] with your account details and a description of the issue.

Here’s the official Google Play link if you need to reinstall or check updates:Wehear on Google Play.

Would you like help walking through any of these steps? Or could you share more about when exactly the rewards are failing? That way I can assist more precisely.