[Lensa AI] Lensa did an upgrade and now I can’t even take a picture with Lensa …the camera button disappeared

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Cathy c
8 months ago In Lensa AI
Lensa did an upgrade and now I can’t even take a picture with Lensa …the camera button disappeared

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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8 months ago

Hi! I understand that after the recent Lensa app update on your iPhone running iOS 18.6.2, the camera button has disappeared and you can’t take pictures within the app. Let’s see what might be causing this and how we can fix it.

First, could you please tell me:
- Did the camera button disappear immediately after the update?
- Have you checked if the app has permission to access your camera in your iPhone settings?
- Have you tried closing the app completely and restarting it or restarting your iPhone?

Meanwhile, here are some initial steps you can try:

1. Check Camera Permissions:
- Go to your iPhone Settings.
- Scroll down and tap on “Lensa.”
- Make sure the toggle for “Camera” is turned on. If not, enable it.
- Then reopen Lensa and check if the camera button reappears.

2. Force Close and Reopen the Lensa App:
- Swipe up from the bottom of the screen (or double-click the Home button if your iPhone has one) to view all running apps.
- Swipe the Lensa app off the screen to close it.
- Open Lensa again to see if the camera button returns.

3. Reboot Your iPhone:
- Hold the power button and volume button until the “slide to power off” option appears.
- Slide to turn off your phone.
- Turn it back on and launch Lensa.

4. Reinstall the App:
- If none of the above work, you might try deleting and reinstalling the app. Note that photos stored only inside the Lensa gallery might be lost, so be sure to backup any important images.
- Touch and hold the Lensa app icon on the home screen, then tap "Remove App" > "Delete App."
- Reinstall Lensa from the App Store and check if the camera button is back.

Sometimes certain UI elements like the camera button might temporarily disappear due to bugs in updates or settings changes. If it’s related to a recent update, it’s possible the app developers might release a quick fix soon.

Please try those steps and let me know what happens. If the camera button is still missing, I can help you investigate further! Are you able to see any other camera-related settings or icons inside the app?

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