Hi there! I understand you're having trouble changing your password in the Christiana Care Patient Portal app on your iPhone. Just to make sure I’m on the right track, are you trying to change the password within the app itself, or are you attempting to reset it because you forgot the current password? Also, are you seeing any error messages when you try to change it?

Typically, the Patient Portal app does not support changing the password directly in the app. Instead, password changes or resets have to be done through the web portal. Here’s what you can do on your iOS device:

1. Open Safari or your preferred browser.
2. Go to the password reset page: https://dev.accounts.mychristianacare.health/forgot-password (you can also access this via the Patient Portal website).
3. Enter your email address or username.
4. You will receive a reset code via email.
5. Follow the instructions to set a new password.

If you already know your current password and want to change it (not reset), you usually need to log into the Patient Portal website and change it there since the app lacks this feature.

Could you please try this method and let me know if you encounter any issues during the process? If you have, please share any specific errors you see or what happens when you try, so I can assist further.

Are you satisfied with this approach so far?

Will not go back to code screen

Thanks for the info! Just to clarify, when you say the app "will not go back to the code screen," are you stuck somewhere after entering the verification code—maybe during password reset or login—and the app won’t let you return to the screen where you input the code? Or is it freezing or not responding when you try to navigate back?

Assuming that’s the case, here are some simple steps to try on your iPhone running iOS 18.6.2:

1. Force close and reopen the app:
- On your iPhone, swipe up from the bottom of the screen and pause in the middle (or double-click the home button on older iPhones).
- Find the Christiana Care Patient Portal app preview and swipe it up to close it fully.
- Then, open the app again and try the process from the start.

2. Restart your iPhone:
- Hold the side button and either volume button until “slide to power off” appears.
- Slide to power off, wait 30 seconds, then hold the side button to turn it back on.
- Launch the app and try again.

3. Check for app updates:
- Open the App Store, tap your profile icon at the top right, scroll down to see if there is an update available for the Patient Portal app, and if there is, update it.
- Then, try again.

4. Clear app data (if possible) or reinstall:
- On your iPhone, go to Settings > General > iPhone Storage. Find the Patient Portal app and tap it, then tap Delete App.
- Reinstall it via the App Store. This can clear any corrupted temporary data that might be causing issues.

5. Try using the Portal on Safari:
- If you still get stuck, try opening the Patient Portal through Safari on your iPhone. Sometimes the browser experience is more stable for such flows. The official portal link is christianacare.org/patient-portal.

If after these steps you still can't get back to the code screen or proceed, there may be a temporary issue with the app or your account settings. In that case, contacting Christiana Care support directly at [email protected] or calling their patient support line would be the next step.

Please try these and let me know what happens, so I can guide you further! Are you satisfied with these steps?

Steps to reset Christiana Care app

Thanks for your patience! To reset the Christiana Care Patient Portal app on your iPhone (iOS 18.6.2), here are clear steps you can follow to ensure the app is refreshed properly:

1. Delete the App:
- On your iPhone home screen, touch and hold the Christiana Care Patient Portal app icon.
- When the menu appears, tap Remove App, then tap Delete App to uninstall it completely.

2. Restart Your iPhone:
- Press and hold the side button along with a volume button until you see "slide to power off."
- Slide to turn off, wait about 30 seconds, and then hold the side button to turn it back on.

3. Reinstall the App:
- Open the App Store.
- Search for "Christiana Care Patient Portal."
- Download and install the app again.

4. Log in Fresh:
- Open the newly installed app.
- Enter your login credentials or follow the reset password workflow if needed.

If you were stuck at a verification code screen or login issue, this reset often clears any temporary glitches or data corruption causing the freeze.

If after this you still experience trouble, sometimes using the Patient Portal directly through Safari on your iPhone can be more stable. The official website is: christianacare.org/patient-portal1.

Would you like me to guide you step-by-step through any of these actions? Are you satisfied with the reset instructions I provided?