Hi there! I understand you're having trouble logging into the MyChart app on your iPhone and receiving an "access denied" message. To help you better, could you tell me if you're seeing any specific error code or message besides "can't do it"? Also, have you tried entering your password carefully, or do you think the password might be incorrect?

In the meantime, here are some steps you can try to resolve the login issue:

1. Double-check your username and password: Make sure the credentials you’re entering are correct. Sometimes a simple typo can cause access problems.

2. Reset your password: If you’re unsure about your password, try resetting it via the "Forgot password" link on the MyChart login screen. You will receive a verification code through your registered email to set a new password. This often solves access denied errors due to password issues.

3. Check for app updates: Ensure your MyChart app is up to date on your iPhone (iOS 18.6.2). Go to the App Store, and check if there are updates available, then install them.

4. Restart your iPhone: Sometimes, restarting your device clears temporary glitches that might affect app performance.

5. Verify network connection: Ensure you have a stable internet connection, either Wi-Fi or cellular data, as connectivity problems can also cause login failures.

6. Clear app cache or reinstall the app: If issues persist, try deleting and reinstalling the MyChart app to clear any corrupted data.

If you’ve already tried these, please let me know, and we can look into account-specific issues like locked accounts or server-side problems. Also, sometimes access can be denied if you’re logging in from outside your healthcare provider’s allowed region, so keep that in mind.

Would you like me to guide you through the password reset process, or is there any other detail you can share about the error?

Here’s a helpful link for fixing login issues you might want to check too 1.

Are you satisfied with this solution so far?