Hi there! I see you're having trouble with the Hallmark TV app not connecting to the internet. Let's get that sorted out.

To start, can I ask a couple of quick questions? Are other apps or websites on your device able to access the internet without issues? Also, have you noticed if this problem is only with the Hallmark TV app, or is it a broader connectivity issue on your device?

Meanwhile, here’s a general step-by-step approach to tackle the app connectivity issue on your Windows device:

1. Uninstall the Hallmark TV app: Sometimes, app files get corrupted causing connection issues.

2. Reboot your device: Turn your Windows device completely off, wait about 10 seconds, then power it back on. This helps refresh system and network settings.

3. Reinstall the Hallmark TV app from the official source or Microsoft Store.

4. Log back in to your account within the app.

5. Try streaming again to see if the connection issue is resolved.

6. If it’s still not connecting, restart your home network: unplug your modem and router, wait 30 seconds, then plug them back in to refresh your internet connection.

If after trying these steps the Hallmark TV app still won’t connect, let me know, and we can check for any deeper network settings or account-related issues. Also, if you’re using any VPN or firewall software, those can sometimes interfere with app connections.

Are you able to try these steps now? Let me know how it goes!

More info here