Hi there! I’m sorry to hear you’re having trouble reaching JustFab customer service by phone and chat. It sounds like you’ve been stuck on hold for a long time and the chat isn’t responding. Before we dig into steps, can you tell me more about what you’re trying to accomplish with customer service right now? Are you trying to place an order, cancel a membership, or something else?

In the meantime, I can share some alternative contact methods and tips that might help:

1. Try different phone numbers:
JustFab’s main customer service number is 866-337-0906, which reportedly has shorter hold times. Another UK number is 020 3695 3830, available Monday to Sunday 9 am to 6 pm. Sometimes calling at different times of day can reduce wait times.

2. Use social media channels:
Many customers have found faster responses using Facebook Messenger or Twitter by messaging JustFab’s official support pages during business hours.

3. Check the website for automated support:
Sometimes their FAQ and help center can resolve technical issues or questions about orders without needing live help.

4. Try clearing browser cache or using a different browser:
Since chat isn’t responding, this might help if it’s a technical glitch in your browser.

If you want, I can guide you through clearing cache or trying other browsers on your Windows device. Also, are you logged into your JustFab account when trying to chat? Sometimes issues happen if the session expires.

Let me know what you’re trying to achieve or if you want help with these steps!