Hi there! I'm sorry to hear that your Carrier Home app isn't recognizing your thermostat. Let’s work together to figure this out.

Could you please provide a bit more detail about the situation? For instance:
1. Are you getting any error messages in the app?
2. Have you recently changed your Wi-Fi network or password?
3. Is the thermostat displaying any specific notifications?
4. Have you tried any troubleshooting steps so far?

Understanding these points will help me assist you better!

App is down

Thanks for providing that information! It sounds like the Carrier Home app may be experiencing some outages or connectivity issues. Let’s explore some steps you can take in the meantime to attempt to resolve this situation or gather more information.

1. Reinstall the App: One of the easiest fixes is simply to uninstall the app and then reinstall it. This can help clear out any temporary glitches. To do this, press and hold the app icon until a menu appears, then select 'Uninstall' or 'Remove.' After it's gone, head to the app store to download it again.

2. Check for Updates: Ensure that your app is up to date. Check the app store to see if there’s a new version available. Sometimes the latest version addresses bugs and issues.

3. Wi-Fi Connection: Make sure that your device is connected to the internet. If you’re experiencing network issues, try resetting your router or connecting to a different Wi-Fi network if available.

4. Carrier Status: You may want to check if others are experiencing similar issues. There are discussions around the app being down periodically, so it could be a temporary server issue (Reddit discussion, Apple Support Community).

5. Contact Support: If the issue persists, you might want to reach out to Carrier Support directly via email at [email protected] for further assistance.

Please try these steps and see if any of them help. If you're still having trouble, feel free to share what you've tried, and we can dive deeper! Are you satisfied with the solution I provided?

Carrier Home app customer support contact

You can reach out to Carrier Home's customer support for assistance. Here are a couple of options for contacting them:

1. Phone Support: You can call 1-800-Carrier (1-800-227-7437) for immediate support.

2. Online Contact: You can also visit the Carrier Residential Contact Page here for various options, including email support.

If you have any more questions or need further assistance, just let me know! Are you satisfied with the solution I provided?