Hi there! I understand that you’re experiencing an issue with the Carrier Home app trying to load data without success. Since you're away from home and want to avoid deleting and reinstalling it, let's see if we can troubleshoot this together.

First, can you tell me if you're encountering any specific error messages when trying to load the data? Also, is your internet connection stable while you're using the app?

In the meantime, here are a few steps you can try:

1. Check Your Internet Connection: Ensure that you have a stable internet connection on your device. You might want to switch between Wi-Fi and cellular data to see if that helps.

2. Force Close the App: Sometimes, simply closing the app and reopening it can resolve temporary glitches. To do this, double-click the home button on your Macintosh, then swipe up on the Carrier Home app to close it. Then, reopen the app.

3. Clear Cache: If the app provides an option to clear its cache or stored data, try that. This won’t delete your settings; it just helps remove temporary files that might be causing loading issues.

4. Check App Permissions: Make sure the app has all the necessary permissions enabled, such as access to the network settings.

Try these steps and let me know if the issue persists. If it does, we can explore more advanced troubleshooting options!

No error message

Thanks for clarifying that there isn't an error message. Let's try a few more steps to see if we can resolve the issue of the Carrier Home app not loading data.

1. Wi-Fi Connection: Since you mentioned you're away from home, check if you're on a reliable network. Poor connectivity can cause the app to hang while trying to load data. If possible, try connecting to a different Wi-Fi network or using your mobile data to see if that improves the situation.

2. Check for App Updates: Occasionally, app updates are released to fix bugs or improve performance. Check the App Store to see if there's an update available for the Carrier Home app.

3. Log Out and Back In: If the app allows it, try logging out of your account and then logging back in. This can refresh your session and might resolve the loading issue.

4. Remote Access: If you're still unable to load data, consider accessing your thermostat via the Carrier website through a browser. This can sometimes bypass issues in the app while you’re away from home. Here’s the link where you can check: Carrier Remote Access 10.

Try these steps and let me know if you're making any progress. If the issue continues, we can look into more advanced troubleshooting options!