Hi! I’m Grace from LA Fitness support. Let’s get your app working properly again.

To make sure I understand — when you open the LA Fitness app on your iPhone running iOS 18.7.1, it freezes on a blank page and you can’t get past that, right?

Here’s a simple step-by-step approach we can try first:

1. Force close the app: On your iPhone, swipe up from the bottom and hold (or double press the Home button if applicable), then find the LA Fitness app preview and swipe it up to close it fully.
2. Restart your iPhone: This often helps clear temporary glitches. Hold the Side button and volume button to power off, then turn it back on.
3. Open the app again and see if it loads past the blank page.

If it’s still stuck, let’s try checking your app data and connection settings:

4. Make sure your iPhone is connected to a stable Wi-Fi or cellular network.
5. If you recently updated iOS or the app, try uninstalling the LA Fitness app and reinstalling it again from the App Store to ensure a clean fresh install.
6. After reinstalling, open the app and log in fresh to your account.

If it still doesn’t move past the blank page, could you tell me if you see any error messages or do anything specific just before it freezes? Also, have you recently changed any settings or updated anything else on your phone around this time? That might help me narrow down the cause.

Let’s start here and I’ll guide you to the next steps if needed! Are you comfortable trying these?