Hi! I understand your LA Fitness app is prompting you to activate your online membership at the club, but they are unable to do that for you. Let’s get this sorted out.

To help you better, could you please tell me:
- Have you recently signed up for a membership at an LA Fitness club?
- Are you trying to activate an existing membership online or a new membership?
- What exactly happens when you try to activate the membership through the app? Any error messages or prompts?

In the meantime, here’s a straightforward way to try activating your account online, which usually helps resolve this:

1. Visit the LA Fitness account activation page on your Mac’s browser: https://www.lafitness.com/pages/Enrollment/Activate.aspx
2. You’ll be asked to enter your details such as first name, last name, phone number, and zip code. Ensure these details exactly match those you used to register at the club.
3. If any errors appear, double-check your inputs for typos.
4. Once verified, you should be able to activate your online membership tied to your gym account.

If this doesn’t work or the club is unable to activate it on their end, sometimes it can be a server-side issue or a mismatch in records. In that case, you could contact LA Fitness member services directly for help: https://www.lafitness.com/pages/contactus.aspx where you can find the appropriate phone number or email.

Let me know what you’ve tried or if you want me to guide you through the online activation step-by-step!

To help you better, could you please tell me:

• Have you recently signed up for a membership at an LA Fitness club? Yes, a week ago
• Are you trying to activate an existing membership online or a new membership? New
• What exactly happens when you try to activate the membership through the app? Any error messages or prompts? Yes, it says: ACTIVATE IN CLUB: Please visit the club to activate the Mobile Membership card on this device

Thanks for sharing those details! Since you signed up recently and the app is prompting you to physically visit the club to activate your mobile membership card, this usually means the activation needs to be completed at the club itself for security reasons.

Here’s what you can do to complete activation smoothly:

1. Visit the LA Fitness club where you signed up with your photo ID and the device where you have the LA Fitness app installed.
2. Approach the front desk and inform them you need to activate your Mobile Membership card on your device.
3. Staff will verify your membership and scan or activate your card on your device.
4. Once activated, your app should reflect full access to your membership features without the "Activate in Club" prompt.

If you can’t visit the club soon or if the staff says they are unable to activate it, please let me know. Sometimes clubs might need to escalate this to LA Fitness support due to system issues. I can assist you with subsequent steps like contacting member services or troubleshooting further.

Would you be able to visit your gym for this activation? Or should we explore options for remote support?

They tried, but were unable to do so

Thanks for letting me know the club staff was unable to activate your mobile membership in person. That’s definitely an unusual situation, so let’s try some next steps to get this resolved.

Here’s what I recommend:

1. Reset your online account activation
Sometimes the membership activation process can get stuck. You can try resetting your online account details to attempt activation fresh.
- On your Mac, go to this page: https://www.lafitness.com/pages/ResetAccount.aspx
- Follow the steps for identification and verification there. This can help in clearing any activation records blocking your account.

2. Double-check your LA Fitness membership details
Make sure the information you provided during sign-up (name, phone, email) exactly matches what the club has on file. Small mismatches could prevent online activation. If you spot any discrepancy, correcting it at the club or through member services is important.

3. Contact LA Fitness Member Services directly
Since activation at the club didn’t work, the issue might be with account linking or a backend system error. Contact their member service team via this page for direct support: https://www.lafitness.com/pages/contactus.aspx
- They can escalate your issue to tech support who have tools to manually activate or troubleshoot your membership remotely.
- Be sure to mention you have attempted in-club activation already.

4. Check for app updates or reinstall the app
On your Mac’s app environment or if you use your iPhone for the LA Fitness app, make sure it is updated to the latest version.
- If not, update or delete and reinstall to clear any app-side glitches.

If you want, I can help you walk through any of these steps. Which one would you like to try first? Or would you prefer I assist you with contacting member services so this gets escalated as soon as possible?

I dont have a key tag number, they dont use them at my club

Thanks for letting me know your club doesn’t use key tags. No worries—many LA Fitness locations allow members to log in and check in without a key tag number.

Here are some options for logging into the LA Fitness app without a key tag:

1. Use Your Phone Number
You can often log in or check in using your phone number associated with your membership. When checking in at the club, you may need to show an ID to confirm that your name matches the membership account. This method bypasses the need for a key tag entirely.

2. Create or Login Using Your Email and Password
When setting up or logging into the app, try using your email address and password tied to your membership account instead of a key tag number.

3. Mobile Membership Card Activation
The app uses a mobile membership card (a barcode or QR code) once activated. Since your club doesn’t issue key tags, the activation should be linked to your app login details like phone number or email.

If you’re having trouble activating your mobile membership card in the app without a key tag, I recommend contacting LA Fitness Member Services directly and telling them your club does not use key tags. They can verify your account and assist with activation based on your phone number or email instead.

Also, when you visit the club again, mention the key tag situation so the staff knows to assist with mobile activation without a key tag number.

Would you like me to assist you with contacting member services or guide you step-by-step on using your phone number to log in?

1

thank you so much, do you happen to have the number of their customer support?

You're very welcome! For direct assistance, you can contact LA Fitness Member Services at their main customer support number: (949) 255-7200. According to available info, their call center is typically open Monday to Friday, 8am to 3pm ET.

If you prefer, you can also visit their official contact page here for more options including email or club-specific numbers: LA Fitness Contact Us

Would you like me to help draft a message or phone script for when you contact them?