Hi! Sorry to hear the Thrive Hearing Control app is crashing and now not recognizing your hearing aids. Let's get this sorted out together. To start off, could you tell me if your hearing aids are showing as paired or connected in your Windows Bluetooth settings? Also, do you see any error messages when you try to open the app or connect your hearing aids?

Meanwhile, I’ll guide you through some common steps that usually help with these issues:

1. Check the hearing aids’ batteries – Make sure they are fully charged or have fresh batteries; low power can cause connection and app issues.

2. Restart Bluetooth on your PC – Turn off Bluetooth, wait about 10 seconds, then turn it back on. This can refresh the connection.

3. Close the Thrive app fully – Make sure the app is not running in the background before reopening it.

4. Check for app updates – Confirm you have the latest version of the Thrive app installed from the official source or the Microsoft Store.

5. Unpair and repair your hearing aids – Go to the Bluetooth device settings on your Windows 10, remove/unpair your hearing aids, then pair them again.

6. Restart your PC – Sometimes a simple reboot clears any temporary glitches affecting Bluetooth or the app.

If you’ve already tried some of these steps, could you let me know which ones? Based on that, we can dive deeper to find a solution.

Also, do you recall when this problem started? Was it after a Windows update, app update, or any changes to your system? That information can help narrow down the cause.

Looking forward to your reply so we can get your hearing aids working smoothly with Thrive again!