[Gizmo] The quizzes are not moving from new

K
kitot
9 months ago In Gizmo
the quizzes are not moving from new

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Emily Roberts

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9 months ago

Hi there! I understand your Gizmo app quizzes are stuck on "new" and not progressing. Let's get to the bottom of this. Could you tell me if this happens with all quizzes or just specific ones? Also, are you using the app on your Windows device or another device?

Meanwhile, here are some steps we can try to resolve this issue:

1. Refresh the App or Page: Sometimes the app may need a simple refresh or restart to update the data. Close the app completely and reopen it.
2. Check Internet Connection: Make sure your device has a stable internet connection since quizzes often require syncing with servers.
3. Update the App: Ensure your Gizmo app is up to date. An outdated app version can cause issues loading quizzes.
4. Clear App Cache (if possible): On some apps, clearing cache can resolve stuck loading issues. Since you’re on Windows with WebKit, if this is through a browser, try clearing the browser cache and cookies.
5. Log Out and Log Back In: Sign out of your Gizmo account and then sign back in. This often refreshes your session and syncs new data.
6. Try on a Different Device or Browser: If possible, check if the quizzes load properly on another device or using a different web browser to isolate if it's device-specific.

If these steps don’t resolve the issue, it could be related to a server-side problem or app bug. In that case, please let me know, and I can guide you on contacting Gizmo support directly or try to find further troubleshooting specific to your app version.

Are you comfortable trying these steps? If you’ve already tried any of them, please let me know so we don’t repeat.

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