[CompanyCam] Taking too long - minutes to load page - cannot put pictures into report

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Janet Koenig - Vezer's Roofing
7 months ago In CompanyCam
taking too long - minutes to load page - cannot put pictures into report

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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7 months ago

Hi there! I see you're experiencing slow performance when loading CompanyCam pages and trouble putting pictures into your reports. Let's work through this together to get it running smoothly for you.

First, can you tell me if this slow loading and picture uploading issue is happening consistently, or does it happen occasionally? Also, are you working over Wi-Fi or cellular data? Knowing this helps me pinpoint if the problem might be network-related.

In the meantime, here’s a simple step-by-step you can try on your Windows device with WebKit browser:

1. Clear Your Browser Cache: Sometimes old data can slow things down. Clearing your cache can help refresh the site’s performance.
- Open your browser settings.
- Find the option to clear browsing data or cache.
- Clear cached images and files.
2. Restart Your Computer: A quick reboot can resolve temporary glitches affecting your browser or apps.
3. Check Your Internet Connection: Run a speed test or try loading other websites to see if your connection is stable and fast.
4. Disable Browser Extensions: Some browser extensions interfere with website performance. Try disabling them temporarily to see if that helps.
5. Try a Different Browser: This can help us check if the issue is browser-specific.
6. Log Out and Back Into CompanyCam: Sometimes, re-authenticating can fix upload issues.
7. Ensure Your Photos Meet Upload Guidelines: Check that photos aren’t too large or in unsupported formats—this can slow or halt uploads.

If you’ve tried some of these already, please let me know which ones, and we can dig deeper. If none work, I can guide you through advanced troubleshooting or check if there’s a reported service issue on CompanyCam’s end.

Would you like to start with clearing your cache, or have you already tried that? Also, any additional details you share will help me assist more precisely!

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