[AccuWeather] Black screen

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b. valdez
2 months ago In AccuWeather
Black screen

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Henry Adams

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2 months ago

Hi there! I see you're experiencing a black screen with the AccuWeather app on your Android device. Let’s get this sorted out.

To start, could you tell me a bit more?
- When exactly does the black screen appear? Is it immediately when you open the app, or after some action?
- Have you tried any troubleshooting steps already, like restarting the device or reinstalling the app?

Meanwhile, here’s a reliable step-by-step approach to fix a black screen issue with the AccuWeather app on Android 10 with WebKit:

1. Restart Your Device
Sometimes a simple reboot clears temporary glitches affecting apps.

2. Force Stop and Clear Cache
- Open your device’s Settings > Apps > find AccuWeather.
- Tap Force Stop.
- Then go to Storage & cache and tap Clear Cache.

3. Clear App Data
If clearing cache doesn’t help:
- In the same Storage & cache section, tap Clear Data or Clear Storage. This resets the app but will erase saved settings.

4. Check App Permissions
It’s important the app has necessary permissions for proper function:
- Go to Settings > Apps > AccuWeather > Permissions.
- Make sure permissions like Location and Storage are enabled. Sometimes missing permissions can cause display issues.

5. Toggle Persistent Notification Updates
- In Settings > Apps > AccuWeather > Notifications, toggle Persistent Notification Updates ON. That can help resolve display glitches2.

6. Reinstall the App
If you haven’t already: uninstall AccuWeather, then download and install the latest version from the Google Play Store.

7. Check for System or App Updates
Make sure your Android 10 system and the app itself have all updates installed.

If this sequence doesn’t fix the black screen, I can help you dive deeper, such as checking if there’s a known server issue or specific compatibility problem for your device model.

Let me know what steps you’ve tried or if you want help walking through these! Are you satisfied with this approach so far?

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