[Collabora Office] Delete and backspace not working

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J
John R Brazier
1 year ago In Collabora Office
Delete and backspace not working

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Hello! It sounds like you’re having trouble with the delete and backspace keys in Collabora Office. Let's work through this issue together.

To better assist you, could you please let me know if this issue occurs in a specific document or all documents? Additionally, are you using any particular extensions or custom settings that might affect key functionalities?

In the meantime, here are some general troubleshooting steps you can try:

1. Refresh the Document: Sometimes, simply refreshing the document can resolve minor glitches. Try closing and reopening the document to see if the keys start responding.

2. Check Your Keyboard: Ensure that your keyboard is functioning properly. You can test it in another application (like Notepad) to see if the delete and backspace keys work there.

3. Clear the Cache: If you are using Collabora Office in a web browser, clearing your browser's cache might help. Here is how to do it:
- Open your browser settings.
- Look for 'Privacy and Security.'
- Choose 'Clear browsing data' and select cached images and files, then confirm.

4. Try a Different Browser: Since you’re using Windows with WebKit, it would be worthwhile to test Collabora Office in another browser (like Chrome or Firefox) to see if the issue persists.

5. Update Collabora Office: Ensure you are using the latest version of Collabora Office. Outdated versions can sometimes lead to unexpected behavior.

If none of these steps helps, we may need to delve deeper into the issue or look for specific updates related to this behavior in Collabora Office. Please let me know how it goes!

Are you satisfied with the solution I provided so far, or do you need further assistance?

J
John R Brazier
1 year ago

I am using a Samsung tablet

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Thank you for clarifying that you’re using a Samsung tablet with Collabora Office. Let's troubleshoot the issue of the delete and backspace keys not working on your device.

First, here are a few suggestions tailored for your Samsung tablet:

1. Restart the App: Close Collabora Office completely and then reopen it. Sometimes, minor glitches can be resolved with a simple restart.

2. Check for Updates: Make sure you’re using the latest version of Collabora Office. You can check for updates in the Google Play Store:
- Open the Google Play Store.
- Tap on 'My apps & games.'
- Look for Collabora Office and update if there’s a new version available.

3. Clear the App Cache: This can sometimes resolve unexpected behavior:
- Go to your device’s Settings.
- Navigate to Apps or Application Manager.
- Find and select Collabora Office.
- Tap on 'Storage' and then choose 'Clear Cache.'
- Restart the app.

4. Check Keyboard Settings: Ensure that there isn’t any keyboard setting or third-party keyboard app causing the conflict:
- Go to Settings > General management > Language and input > On-screen keyboard.
- Make sure the correct keyboard is selected and functioning properly.

5. Reinstall the App: If the above steps don’t work, uninstalling and reinstalling Collabora Office can help:
- Long-press on the Collabora Office icon and select 'Uninstall.'
- After it’s uninstalled, search for it in the Google Play Store and install it again.

If these steps still don’t resolve the issue, please let me know, and we might need to explore further troubleshooting options or consider reporting this to the Collabora support team for deeper assistance.

Are you satisfied with the solutions provided so far, or would you like more help?

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