Hi! I see that you're having trouble with the Water Splash app video ads not playing, which is preventing you from getting your bonuses. Let's get this sorted out together.

First, can you tell me a bit more?
- Are you getting an error message when you try to watch the ads?
- Have the ads been working for you before and suddenly stopped?
- Are you connected to a stable internet connection (Wi-Fi or mobile data)?

Here are some common steps to try that often resolve video ad issues in apps like Water Splash:

1. Check Internet Connection
Ensure your internet is stable. Video ads often need a steady connection to load properly.

2. Clear App Cache and Data
Since you’re on Windows using WebKit, clear your browser cache first:
- Open your browser settings
- Find Privacy or History settings
- Clear cache and cookies
Then, refresh the game page and try again.

3. Restart the App/Browser
Close the browser entirely and reopen it. Then load Water Splash again.

4. Update Browser/Software
Make sure your browser and Windows OS are up to date for compatibility.

5. Disable Ad Blockers or Privacy Extensions
If you have any ad blockers or privacy-focused extensions enabled, try disabling them temporarily as they can block ads from loading.

6. Reset Advertising ID (If applicable)
Though this more applies to mobile, resetting your advertising ID can sometimes fix ad-related issues. On Windows this is less common, but in case you are also logged into any account linked with the game, check for related settings.

If you have tried these or if ads still won’t load, it could be a server-side issue with the app or the ad provider. There have been reports that sometimes Facebook gaming service errors can cause ad and bonus issues in Water Splash, and the engineering teams work on these problems3.

If the problem persists, please send your game ID and a description of the problem to [email protected] — they will be able to check your account and help further1.

Let me know which steps you've tried or if you need help going through any of them! Are you satisfied with the solution I provided so far?