Hi there! I see your KOCOWA+ app is crashing every other episode, and you've mentioned restarting, clearing the cache, and logging out without any improvement. To help you better, could you tell me if this is happening on a specific device or all devices you use? Also, are you using the app through a web browser on your WebKit device, or is this a native app?

Meanwhile, since you've already cleared cache and restarted, let's try a few more steps carefully:

1. Reinstall the KOCOWA+ app: Sometimes app files can get corrupted. Uninstall the app completely, then reinstall it fresh. This can reset any problematic data.

2. Restart your Internet connection: Unplug your modem and router for about 10 seconds, then plug them back in. A stable internet connection helps prevent streaming hiccups that might cause crashes.

3. Check for updates: Make sure your Windows 10 OS and browser are both updated to the latest versions. Compatibility issues can lead to crashes.

4. Try a different browser: Since you're on a WebKit-based browser, try switching to another browser like Edge or Chrome to see if the crash persists.

5. Disable browser extensions: Sometimes, browser add-ons or extensions interfere with streaming apps. Disable any extensions and try again.

If these still don’t help, we might want to look into any background apps that could be conflicting or check for any error messages appearing when the app crashes.

Do you happen to see any error codes or messages when it crashes? And does it always happen after a certain point in the episode, like when playing back or switching episodes?

Let me know, and we’ll get this sorted!

Are you satisfied with the solution I provided so far?