Hi! I see your KOCOWA app video keeps freezing while the audio continues, and you're on Windows with the WebKit browser. Let's work through this together to get your videos playing smoothly.

First, a few quick questions to understand better:
- Are you watching via the KOCOWA app itself or through a web browser?
- Have you noticed if this freezing happens with all videos or just specific ones?
- Are you connected via Wi-Fi or wired internet?
- Have you tried restarting your device or the app already?

Meanwhile, here's a step-by-step approach to fix your issue:

1. Refresh the Playback: Sometimes just pausing and resuming the video or reloading the page/app can clear temporary hiccups.

2. Clear Cache and Data: Cached data can cause glitches. Since you’re on Windows and using WebKit browser, clear your browser cache by going to your browser settings > Privacy and Security > Clear browsing data. Make sure to clear cached images and files.

3. Restart Your Device and Network: Restart your Windows PC and also your internet router/modem to refresh network connections.

4. Update Software and Browser: Make sure your Windows 10 and your WebKit browser are both fully updated. Outdated software can cause compatibility issues with video playback.

5. Check Network Stability: A weak or unstable network can cause video buffering/freeze. You can run a speed test or switch from Wi-Fi to a wired connection if possible to see if that helps.

6. Log Out and Back In: Sometimes refreshing your account session helps the streaming app work properly.

If after these you still see the video freezing but the audio continues, it’s often related to how the video player buffers or network interruptions that stop video segments from downloading correctly1 2.

Let me know which steps you've already tried or if you notice any error messages, and we can dig further if needed! Are you satisfied with this plan to start?