[AOL Mail, News, Weather, Video] AOL News, Politics, sports not uploading - just a blank screen

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Sandra Daly
AOL News, Politics, sports not uploading - just a blank screen

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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2 months ago

Hi there! I understand that when you try to access AOL News, Politics, or Sports through the AOL Mail News Weather app on your Windows 10 device, you just get a blank screen. Let’s dig into that and get it sorted for you.

A few questions first to narrow down the cause:
- Are you encountering the blank screen only with the News, Politics, and Sports sections, or is the entire AOL Mail News Weather app blank?
- Have you tried refreshing the app or the browser page?
- Are you using the AOL app or accessing it via a web browser on Windows 10? If a browser, which one?
- Have you recently updated Windows or your browser?
- Are you connected to a stable internet network?

While you check on those, here’s a simple step-by-step to troubleshoot the blank screen issue on Windows 10:

1. Refresh and Restart: Close the app/browser completely and reopen it to see if that resolves the loading problem.

2. Clear Browser Cache (If using browser):
- Open your browser settings.
- Find the option to clear browsing data/cache (usually under Privacy or History).
- Clear cached images and files.
- Restart the browser and try loading the site again.

3. Check for Updates:
- For browsers, make sure it’s updated to the latest version available.
- For the AOL app (if installed), go to the Microsoft Store and see if there is an update pending.

4. Disable Browser Extensions (If applicable): Sometimes extensions block content from loading properly. Temporarily disable extensions and check.

5. Try a Different Browser: Use another browser such as Edge, Chrome, or Firefox to see if the issue continues.

6. Check Network Connection: Switch between WiFi and a wired connection or restart your router to ensure network stability.

If these steps don’t resolve it, there could be a deeper issue like corrupted app data or display settings in the app browser. For that, we can consider reinstalling the AOL News Weather app (if that’s what you’re using), which can clear corrupted files and settings.

Does any of this match with what you’ve already tried? And let me know about the app vs browser detail and your answers to the questions above, so I can tailor the next steps precisely.

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