[Beem] Beem keeps going to log in page after bank verification.

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Kymm
8 months ago In Beem
Beem keeps going to log in page after bank verification.

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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8 months ago

Hi! I understand that after completing the bank verification step on the Beem app, it keeps redirecting you back to the login page. That sounds like something we can definitely work through together. Could you tell me if you've recently enabled any extra security on your bank account, like multi-factor authentication (MFA) or security questions? Sometimes, these settings can interfere with the verification process.

Meanwhile, here are some steps you can try to address this issue:

1. Disable Multi-Factor Authentication (MFA) and Security Questions on Your Bank Account
MFA or extra security layers can prevent the app from completing bank verification properly. Temporarily turning these off often resolves the redirect problem.

2. Check Bank Credentials
Ensure the bank login information you are entering in Beem matches your bank account exactly. Sometimes outdated passwords or changed login info can cause session failures.

3. Clear Cache and Data for the Beem App on Your Android Device
- Go to Settings > Apps > Beem
- Tap Storage
- Choose Clear Cache and Clear Data (note: clearing data will log you out and reset app settings)
This helps remove any corrupt temporary data possibly causing the issue.

4. Update the Beem App
Verify that your app is up to date from the Google Play Store. App updates often fix bugs related to login and verification.

5. Stable Internet Connection
Make sure your device is connected to a reliable network as interruptions can affect verification flow.

If after trying these steps the app still loops you back to login, the issue could be deeper—like a session expiration or a backend bank authorization problem. In such a case, checking for bank session expiration errors or account authorization problems might help1 4.

Could you also let me know if you see any error messages at all or if this happens right after a certain screen? That info can guide us better.

Are you able to try these steps and share what happens? I’m here to help you get it sorted!

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