[OMRON connect US/CAN/EMEA] IOS Omron App is frozen/locked on 'terms and conditions' page

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Jim Bremer
IOS Omron App is frozen/locked on 'terms and conditions' page

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hello there! I understand that the OMRON app on your iOS device is frozen on the "Terms and Conditions" page. That can be quite frustrating! Let’s work together to get this resolved.

1. Force Close the App: First, try forcing the OMRON app to close. You can do this by double-clicking the Home button (or swiping up from the bottom of the screen if you don’t have a Home button) to view the app switcher, then swiping the OMRON app away to close it.

2. Reopen the App: After closing it, try reopening the app to see if you can accept the terms and conditions this time.

3. Reinstall the App: If the app is still frozen, a more effective solution could be to delete the OMRON app and then reinstall it. To do this:
- Tap and hold the OMRON app icon on your Home screen until it starts to wiggle.
- Tap the “X” to delete it.
- Now, go to the App Store, search for "OMRON connect," and reinstall the app.

4. Check iOS Version: Make sure your iOS is up-to-date, as sometimes app issues can be related to the operating system. Go to Settings > General > Software Update to check for any updates.

Let me know if these steps help resolve the issue. If the problem persists, we might need to look into a deeper solution or consider reaching out to OMRON support. Are you satisfied with the solution I provided?

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