Hi! I see you're having trouble making calls with the Helium app on your device. Let’s get this sorted out together.

To start, could you tell me a bit more about the problem? For example:
- Are you unable to make any calls at all, or does it happen only with specific contacts?
- Do you see any error messages when you try to call?
- Have you been able to make calls before on this device and app, or is this a new setup?
- Have you tried any troubleshooting steps already, like restarting your phone or checking network settings?

Once I get a clearer picture, I can guide you through the best steps to fix this. Meanwhile, here are some initial simple checks you can do:

1. Restart your phone. Sometimes a fresh start can clear temporary glitches affecting calling.
2. Make sure your mobile data or Wi-Fi connection is active and stable, as Helium relies on internet connectivity for calls.
3. Verify the Helium app has all necessary permissions on your Android 10 device, especially permissions for phone and microphone.
4. Check your account status in the Helium app to confirm it’s active and in good standing.

Let me know what you find or if you’ve tried these already, and we’ll dig deeper!

No calls

Thanks for letting me know it's just "No calls" — I want to get you back up and running. Since that’s quite broad, let’s try to narrow it down a bit:

1. Are you unable to make calls only through the Helium app, or does this include normal cellular calls from your Android 10 device?
2. Is your device connected to Wi-Fi, mobile data, or both when you try to place a call?
3. Are you seeing any messages or errors when attempting to make calls on Helium?
4. Have you checked if Helium Mobile is experiencing any outages currently?

In the meantime, some users have resolved their issues by:

- Restarting their phone, which clears temporary problems1.
- Checking that the Helium app has all relevant permissions enabled for phone and microphone.
- Ensuring that their Helium account is active and not suspended.
- Keeping their phone connected to a stable internet network since Helium uses data for calls.

Also, you might want to check Helium’s status page to see if there’s an ongoing system issue affecting calls: https://heliummobile.statuspage.io/ 3.

If you’ve tried these or can provide a bit more detail, I can guide you through the next steps!

Can't make or rec calls

Thanks for sharing that you’re unable to make or receive calls on the Helium app. Let’s work through this step by step to get your calls working again on your Android 10 device.

Here’s what I recommend checking and trying:

1. Check Network and Connection:
- Make sure your phone has a stable internet connection via Wi-Fi or mobile data since Helium calls rely on data.
- Try toggling Airplane Mode on and then off again. This forces your phone to reconnect to the network, which can sometimes resolve call issues.

2. App Permissions:
- Go to your phone’s Settings > Apps > Helium > Permissions.
- Ensure the app has permission for Microphone, Phone, and anything else related to calls.

3. App and Device Restart:
- Fully close the Helium app and restart your device.
- After reboot, open the app and try making or receiving a call.

4. Account Status and Balance:
- Open the Helium app and confirm your account is active and in good standing.
- Ensure you have sufficient balance or minutes on your plan. For example, some plans include a limited number of voice minutes.

5. App Version:
- Check if you are running the latest version of the Helium app. Go to the Google Play Store and update if needed.

6. Check for Service Outages:
- Sometimes Helium experiences service disruptions that affect calls.
- You can check the status here: https://heliummobile.statuspage.io/ 3

7. Additional Troubleshooting:
- If possible, try to make a call with a different contact to rule out an issue with a single number.
- If you’re on mobile data, try switching to Wi-Fi or vice versa.

If after these steps you still can’t make or receive calls, it might be a deeper issue related to app settings or account provisioning.

In that case, I recommend contacting Helium Mobile support directly through the app’s support chat or via [email protected] for personalized assistance2.

Would you like me to guide you through any of these steps in detail? Are you currently seeing any error messages when trying to make or receive calls?