[UP Faith & Family] Hesitates during film

M
M slaymaker
6 months ago In UP Faith & Family
Hesitates during film

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Charlotte Green

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6 months ago

Hi there! I see you're experiencing hesitation or hesitation during film playback on the UP Faith & Family app on your iPhone with iOS 17.3.1. I'd love to help you get this resolved. To better assist, could you please tell me:

1. Does the hesitation happen with all videos or just specific ones?
2. Are you using Wi-Fi or cellular data? Is your internet connection generally stable and fast?
3. Have you tried any troubleshooting steps so far, like restarting the app or your phone?

Meanwhile, here are some initial steps that often help with playback hesitation issues:

1. Check for App Updates:
Open the App Store on your iPhone, tap your profile icon, and scroll to see if an update for UP Faith & Family is available. Installing the latest version can fix bugs causing playback problems.

2. Restart the App and Device:
Close the UP Faith & Family app completely by swiping it away from the app switcher, then reopen it. If the problem continues, try restarting your iPhone.

3. Toggle Internet Connection:
Turn Wi-Fi off, wait a few seconds, then turn it back on. Or, if you’re on Wi-Fi, try switching to cellular data briefly to see if the issue persists. A slow or unstable connection is a common cause of hesitation during playback.

4. Clear App Cache (if possible):
While iOS doesn’t offer a direct cache clearing option for apps, uninstalling and reinstalling the UP Faith & Family app can often clear cached data and refresh the app environment.

5. Turn Off Subtitles:
Sometimes, subtitles can cause lagging in video playback. If you have subtitles on, try turning them off in the video player settings and see if playback improves.

If these don’t solve the hesitation, please let me know what you’ve tried and any details you notice, and we can dig deeper or check for device-specific settings that might help.

Are you able to try these steps and let me know how they go?

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