Hi there! I understand that you’re unable to load content for season 19 of Heartland on the UP Faith & Family app on your Android device. I'd love to help you get this sorted out.

Could you share a bit more about what specifically happens when you try to access season 19? For example:
- Does the app show an error message or simply fail to load?
- Are other seasons or shows working fine?
- Have you already tried any fixes like restarting the app or device?

While I wait for your details, here’s a good starting point with some basic steps to try:

1. Check your app version: Make sure the UP Faith & Family app is updated to the latest version via the Google Play Store. An outdated app can sometimes cause loading issues.

2. Clear app cache: Sometimes cached data causes glitches.
- Go to your device’s Settings > Apps > UP Faith & Family.
- Tap on Storage > Clear Cache.
- Reopen the app and try again.

3. Check your internet connection: Confirm your Wi-Fi or mobile data is working well by streaming other content or visiting a website.

4. Logout and login: Sign out of your account in the app, then log back in to refresh your session.

5. Reinstall the app: If none of the above helps, uninstall the UP Faith & Family app and reinstall it fresh.

Season 19 of Heartland is available exclusively on UP Faith & Family and episodes are released weekly, so make sure the season has fully released if you are looking for the newest episodes2.

Let me know what you observe with those steps, and we can dive deeper if needed! Are you satisfied with these initial instructions?

Its on my tv tried logging out and in again...tried season 18 of heartland says the same thing "We were unable to load this content .Please try again.

Thanks for the update! Since you’re experiencing the same loading error with Heartland season 18 and 19 on your TV, and you've already tried logging out and back in, it sounds like it’s not limited to just one season or a login issue.

A few things to try next on your TV:

1. Check your TV app version: Make sure the UP Faith & Family app on your TV is updated. Sometimes automatic updates don’t occur properly on smart TVs, so try manually checking for an update.

2. Restart your TV: Power off your TV fully (unplug it if possible), wait a minute, then turn it back on. This can clear temporary glitches.

3. Clear the app data/cache on the TV (if your TV allows this):
- Go to the Settings or Apps section on your TV.
- Find UP Faith & Family app and clear cache and/or data.
- Restart the app and try again.

4. Network check on TV: Make sure your TV is properly connected to the internet. You can try disconnecting and reconnecting to your Wi-Fi.

If all these fail, the problem could be on the app's server side affecting streaming content delivery on certain devices. To verify, you can:
- Try watching the same content on a different device (phone, computer) on the same network. If it works elsewhere, that points to a TV app specific issue.
- Contact UP Faith & Family support directly via [email protected] with the issue and your TV model.

Let me know if these steps help or if you want me to guide you through any of them! Are these instructions clear and helpful for you?