Hello! I understand you’re having issues with the Blue Skies videos on the UP Faith & Family app where the video pauses, and the audio and video aren’t synced properly. Let’s work through this together.

First, could you please tell me:
- Are you watching this on the UP Faith & Family app or through a browser?
- Have you tried any fixes already, like restarting the app or your device?
- What kind of internet connection are you using? (Wi-Fi or wired, speed if known)
- Is this happening with all Blue Skies videos or just specific ones?

While I wait for your details, here’s a step-by-step approach that often helps resolve these playback and sync issues on Windows 10:

1. Restart Your Computer and Network Equipment
Restart your Windows 10 PC, and also power cycle your modem/router by unplugging it for about 30 seconds, then plugging it back in. This refreshes your network connection and device state.

2. Clear App Cache or Browser Cache
- If you are using the UP Faith & Family app, sign out, close the app completely, then sign back in.
- If you’re on a browser, try watching the video in an Incognito/private window to disable extensions and clear cached files temporarily.

3. Check Internet Speed
For smooth playback, ensure your internet speed is sufficient (a minimum of 5 Mbps is recommended for HD streaming). You can quickly test your internet speed via sites like speedtest.net.

4. Adjust Playback Settings (If Available)
Check in the app’s playback or video quality settings if you can lower the streaming quality. Sometimes lowering resolution eases buffering and sync issues.

5. Update the App or Browser
Make sure you have the latest version of the UP Faith & Family app installed from the Microsoft Store or, if on a browser, use the latest browser version (Chrome, Edge, Firefox).

6. Disable Hardware Acceleration (Browser Only)
If you're watching on a browser, try disabling hardware acceleration:
- On Chrome, go to Settings > Advanced > System > toggle off "Use hardware acceleration when available."
Then restart the browser and try again.

If you could confirm what you have tried so far and your setup details, I can help tailor further steps.

Feel free to try these first and let me know how it goes. I’m here to help get your Blue Skies videos playing smoothly!

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