Hi there! I understand you're having trouble loading Season 19 of Heartland on both your TV and iPad through the UP Faith & Family app. Let's work together to get that sorted out.

Could you let me know if you see any specific error messages when you try to play the episodes? Also, have you been able to watch earlier seasons without issue, or is this problem specific to Season 19?

In the meantime, here are some steps we can try to resolve this:

1. Restart Devices and Network: Sometimes refreshes help. Try restarting your TV, iPad, and your Wi-Fi router to clear any connection hiccups.

2. Clear App Cache on TV: If your TV supports it, go into its settings and clear the UP Faith & Family app cache. Corrupted cached data can block loading certain content.

3. Update App and Device OS: Ensure the UP Faith & Family app is updated to the latest version on both devices. Also, check that your TV firmware and your iPad’s iOS are up to date—compatibility can affect playback.

4. Reinstall the App: On your iPad, uninstall the UP Faith & Family app, then download and install it again. This can fix corrupted app files that might prevent season-specific content from showing.

5. Check Subscription and Sign In: Sometimes access issues happen if the app hasn't linked properly to your subscription. On both devices, verify you are logged in with the correct account. On the iPad app, you might try tapping “Restore Purchase” or linking your subscription again in the profile or subscription settings.

6. Network Speed Test: Confirm your internet connection speed is sufficient for streaming (generally, at least 5 Mbps for HD video).

If the episodes still won’t load after these, there might be a specific issue with Season 19 content on the platform. In that case, contacting UP Faith & Family support at [email protected] could help confirm whether this is a known issue or if they can assist further.

Let me know what you find with these steps or if you notice anything else unusual when trying to play the episodes! I’m here to help you through this.

Are you satisfied with these steps, or shall we dig a bit deeper?

I have unplugged tv restarted.. uninstalled and reinstalled app. Season 18 won't play, but it did start season 1

Thanks for the extra details—it’s helpful to know that Season 18 won't play but Season 1 started okay on your devices. Since you’ve already restarted and reinstalled the app, let’s try a few more focused steps specifically for the UP Faith & Family app streaming issues:

1. Sign Out and Sign Back In: Log out of the UP Faith & Family app on your TV and iPad, then close the app fully. Restart the devices again, then log in fresh. Sometimes this refresh helps the app sync up your subscription and unlock content.

2. Toggle Wi-Fi Off and On: On both devices, try turning off the Wi-Fi connection briefly and then turning it back on before launching the app again. This can reset the network connection inside the app.

3. Check for App Updates: Make sure the app on both devices is running the latest version. For your TV, check the app store or smart hub for updates. On the iPad, visit the Apple App Store and see if an update is available.

4. Verify Your Subscription Status: If you have access to any account settings on the app or through their website, confirm your subscription is active and covers streaming all seasons. Sometimes a subscription glitch could cause certain seasons to be unavailable.

5. Try a Different Network: If possible, test the app on another Wi-Fi connection or use mobile data on your iPad to rule out any network-specific issues.

If these steps still don’t let you play Season 18 episodes, it might be a content availability glitch or a temporary issue with that season on the platform. There have been cases reported where some episodes or seasons don’t load properly in the app1 2.

In that case, I recommend reaching out directly to UP Faith & Family support at [email protected] to alert them and get updates on Season 18 playback specifically.

Would you like me to guide you through any of these steps in detail, or help draft your message to support? Let me know how you want to proceed!