Hi there! I understand you're experiencing video lagging and playback interruptions on the UP Faith & Family app on your Mac running OS X 10.15.7. Let’s try to get that running smoothly for you.

To start, can you tell me if you’re watching through a web browser on your Mac or using the UP Faith & Family app? Also, have you tried any fixes so far?

In the meantime, here’s a step-by-step guide that usually helps with these issues:

1. Restart your Mac: Sometimes a fresh start clears temporary glitches affecting video playback.

2. Check your Internet connection speed and stability:
- Use a service like speedtest.net to verify your connection speed.
- If possible, use a wired Ethernet connection or get closer to your Wi-Fi router to improve signal strength.

3. Close other apps or browser tabs that might be using bandwidth or system resources.

4. If watching via a web browser (like Safari or Chrome):
- Clear the browser cache and cookies.
- Try watching the video in a different browser to see if the issue persists.

5. If using the UP Faith & Family app on your Mac or iOS device:
- Log out of the app and then log back in.
- Check for any available app updates and install them.
- Close the app completely, turn off your Wi-Fi briefly, then turn it back on and reopen the app.
- If problems continue, uninstall the app and reinstall it.

6. Adjust video quality settings manually:
- Some players have a gear icon or settings menu where you can lower video resolution; lowering quality can reduce buffering and lag.

7. Try disabling subtitles temporarily as they have sometimes been reported to cause playback issues.

If after these steps the video still hesitates or restarts, it might be a network issue or an intermittent server problem, in which case I can help you escalate it for further investigation.

Let me know what you’ve tried or if you want me to guide you through any of these steps!

Also, does the lag happen with all videos or just specific ones? That info can help narrow down the problem.

More tips on troubleshooting playback issues

Video not running smoothly. Keeps hesitating/lagging and sometimes stops completely and starts over