Hi there! I understand your UP Faith & Family app won’t play videos on your iPhone running iOS 18.7. Let’s work through this together.

To start, could you tell me a bit more? For example:
- Are you seeing any error messages when you try to play?
- Is the app freezing, just showing a black screen, or immediately stopping?
- Have you tried playing videos with subtitles on or off?
- Is your iPhone connected via Wi-Fi or cellular data, and is the connection stable?

Usually, playback issues can sometimes be resolved with a few simple steps:

1. Restart the app and your device
- Force close the UP Faith & Family app by swiping it away in the app switcher, then open it again.
- If that doesn’t help, try restarting your iPhone completely and then reopening the app.

2. Check your internet connection
- Make sure you have a reliable internet connection. You can switch off Wi-Fi and use cellular data (if possible) or vice versa to test.
- Also, restarting your home network devices (modem/router) can refresh the connection.

3. Update the app
- Open the App Store, go to your profile, and see if there's an available update for the UP Faith & Family app. Installing updates fixes bugs that can cause playback issues.

4. Toggle subtitles
- Some users found turning subtitles off when playing a video resolves playback problems. Try turning subtitles off in the app settings if you typically watch with them on.

5. Adjust streaming quality
- Go to Profile → Playback settings in the app and try lowering the stream quality. This can help if the issue is related to buffering or slow internet.

6. Reinstall the app
- If none of the above work, uninstall the UP Faith & Family app and reinstall it from the App Store. This can clear any corrupted data causing issues.

Please try these and let me know which steps you’ve tried or if you see any changes or error messages. We’ll get it playing smoothly for you!

Are you able to try these now?