Hi there! I understand you're not receiving any emails, even when sending from another account. Let's get to the bottom of this together.

First, could you tell me:
- Which email provider or app are you using on your Android device? (e.g., Gmail, Outlook, etc.)
- Have you checked your spam, junk, or other folders to see if emails ended up there?
- Do you know if your mailbox is close to full or if you've recently made changes to any filters or rules that might move or block incoming mail?

Once I have a bit more detail, I can guide you through some steps tailored to your setup to fix it.

Mail instaddr there are no filters and no spam folder, I tried to search I can't find. Also used the web version nothing helped.

Thanks for the extra details! Since you're using InstAddr Mail and have already checked filters and spam folders (and noted there isn’t one), plus tried the web version without success, let’s dig a little deeper.

Here are some things I suggest we check step-by-step:

1. Verify Your Inbox Limit: Some email services have a storage limit. If your InstAddr mailbox is full, new emails cannot be received. If you can, check your account storage or try deleting some old emails (if any) to free space.

2. Review Email Forwarding or Aliases: Sometimes accounts can have forwarding rules or aliases set up, which might redirect incoming mail elsewhere. Even if you don’t see filters, double-check your settings on the web app for any forwarding rules.

3. Test With Another Sender: Since you already tried sending from another account, ensure the sending address isn’t being blocked or blacklisted by InstAddr. Occasionally, receiving servers block emails from certain domains or addresses.

4. Check Email Client Sync Settings: On your Android device, in the InstAddr app or mail client settings, check that syncing or fetching emails is enabled and set to a reasonable frequency.

5. Try Resetting the App / Cache: Sometimes clearing the app cache or reinstalling the InstAddr app refreshes connection issues:
- Go to Android Settings > Apps > InstAddr > Storage > Clear Cache (and if needed, Clear Data, but be aware this may remove saved settings).
- Then open the app again and sign in.

6. Contact InstAddr Support: If none of these help, there could be a server-side issue or account-specific block. InstAddr support could verify if your account is properly receiving messages on their system.

Given InstAddr’s app reportedly lacks traditional spam filtering and folders, missing incoming mail sometimes relates to server rules or syncing problems1 5.

Would you like me to help you try clearing the app cache and checking sync settings next? Or have you already tried this?

Does InstAddr Mail have any built-in spam management features?

Great question! InstAddr Mail does have some security features, such as blocking malware attachments to help keep your inbox safe. However, it appears that the app does not have traditional built-in spam management features like dedicated spam folders or automatic spam filtering. It's more focused on providing disposable email addresses and basic email functionality rather than advanced spam handling. Because of this, users often rely on manual checks for unwanted emails or external spam filters if needed1 4.

If managing spam effectively is critical for you, it might require additional tools or an alternative email service with stronger spam filtering.

Does this help clarify the situation? Would you like assistance with any other part of your InstAddr Mail setup?

What's the point of clearing the app cache if I've tried the mobile version of the web site, and I've logged in to my email, but I'm still not receiving any messages.

Thanks for raising that! Since you’ve tried accessing your InstAddr Mail via the mobile website as well and still aren’t receiving emails, clearing the app cache on your Android device would not directly fix delivery issues coming from the server side. The main point of clearing app cache is to remove temporary stored data that sometimes causes the app to behave oddly or fail to update properly. For example, if the app has outdated or corrupted cached files, clearing the cache can help the app sync fresh data with the server2 3.

However, since the website also shows empty incoming mail, that suggests the emails may not be reaching your account at all—meaning this is more likely a server-side or account issue rather than just local app data. So in your case, clearing the cache is worth trying as a general app troubleshooting step but probably won't directly solve missing emails if the messages never arrived on InstAddr’s servers.

Next steps I recommend are:

1. Double-check your mailbox storage status to confirm it’s not full.

2. Review any forwarding settings or server-side filters you may have overlooked.

3. Contact InstAddr support to ask if there are any known delivery issues or blocks on your account.

Does this help clarify the role of clearing cache here? Would you like me to assist you in checking your mailbox storage or with contacting InstAddr support?

Yes, the support service is better, and what is the estimated response time?

Hi! Regarding your question about InstAddr's support and estimated response time—unfortunately, there isn’t clear, publicly available information on the exact response times from InstAddr’s support team. From what users mention about similar services and related apps, responses can sometimes take a few days. It's common for email service support to respond within 24 to 72 hours, but it may vary depending on their workload and issue complexity2.

If your issue is urgent, I recommend sending a detailed message to their support describing the problem and checking if they have a contact form or ticket system that prioritizes certain issues.

Would you like help drafting a message to InstAddr support or some tips on the best ways to reach them?

How do I contact them?

Thanks for asking how to contact InstAddr support! From what I see, InstAddr primarily operates through its app and website but doesn't have a widely publicized dedicated support email or phone number. Here are some steps you can try to get in touch or find help:

1. Within the InstAddr App: Open the app settings or help section—sometimes instant email apps include a “Contact Us” or “Help” option where you can send feedback or report issues directly.

2. Official Website or App Store Pages: Sometimes developers provide support links or contact info on the app's page in the Google Play Store or Apple App Store. You can check the InstAddr page on Google Play here:
InstAddr on Google Play

3. Use the Website Contact Link if Available: Although InstAddr’s main site focuses on generating disposable addresses, occasionally there might be a link to support or FAQs. The general InstAddr site is here:
m.kuku.lu/en.php

4. Social Media or Forums: Sometimes reaching out through social media channels or tech forums where InstAddr users gather can get you help if official contact isn’t easy to find.

If you want, I can help you draft a message or guide you through finding the contact option within the app. Let me know what you prefer!

InstAddr customer support hours

Thanks for asking about InstAddr’s customer support hours. From what I found, there isn’t publicly available detailed information on exact support hours for InstAddr. The service is known to provide customer support via email and an online help center, but specific business hours or response time frames aren’t clearly stated3.

Given this, support is likely handled via email tickets or contact forms rather than live chat or phone lines, which means response times could depend on volume and workload. Typically, services like this respond within 24 to 72 hours, but it can vary.

If you’d like, I can help guide you on submitting a support request efficiently or check again if there’s updated contact info available. Would that be helpful?

Yes

Thanks for confirming! Since InstAddr doesn't seem to have clearly defined support hours or a direct, widely known support line, the best way to contact their support is usually through the app’s built-in help or feedback features, or via their official channels on the Google Play Store or website.

Here’s what I recommend to get in touch:

1. Open the InstAddr app on your Android device, go to the settings or menu, and look for options like “Help,” “Contact Us,” or “Feedback.” Many apps provide an in-app form or email link for support there.

2. Visit their Google Play Store page where sometimes developers list contact info or a support website:
InstAddr on Google Play

3. Check their official site at m.kuku.lu/en.php for contact or support info.

4. If those don’t work, you might try reaching out via social media or tech forums where other InstAddr users or developers might assist.

Since response times vary and aren’t publicly listed, submitting a detailed message through one of these official routes is likely the best path forward.

If you want, I can help draft a support message for you to send. Would that be helpful?