Hi there! I understand you're experiencing an issue where your email accounts disappear from the InstAddr app's address list. To help you better, could you please tell me if this happens after a specific action like app update, reinstall, or device change? Also, are you signed in to the app with the same account each time?
Meanwhile, here’s a helpful step-by-step approach to try resolving this issue:
1. Verify Account Sign-In: Make sure you are logged in with the correct InstAddr account credentials. Sometimes, signing out and then signing back in refreshes your saved email addresses.
2. Check AccountID and Password: InstAddr requires saving your AccountID and password for recovery. If you lose these, your email addresses might not show. Confirm you have these handy for recovery.
3. Clear App Cache: On Windows WebKit or browser-based use, clearing the browser cache (history and cookies) related to InstAddr can fix display glitches.
4. Reinstall the App: If you are using the desktop or mobile app version, uninstall and reinstall it to eliminate potential glitches. Once reinstalled, log in again.
5. Confirm Email Address Visibility: Sometimes the email list might seem empty due to filter or sync glitches. Refresh or reload the app/browser tab.
6. Check for Account Restrictions: On rare occasions, accounts may get disabled due to abuse or fraud detection, causing data loss. Verify your account status on InstAddr’s support pages.
If none of these steps help, could you share if you are using the standalone InstAddr app, a browser extension, or the website? Also, do you recall any recent changes to your device or app before this started?
Let me know, and we’ll go from there to get your email addresses back securely!
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Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
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Hi there! I understand you're experiencing an issue where your email accounts disappear from the InstAddr app's address list. To help you better, could you please tell me if this happens after a specific action like app update, reinstall, or device change? Also, are you signed in to the app with the same account each time?
Meanwhile, here’s a helpful step-by-step approach to try resolving this issue:
1. Verify Account Sign-In: Make sure you are logged in with the correct InstAddr account credentials. Sometimes, signing out and then signing back in refreshes your saved email addresses.
2. Check AccountID and Password: InstAddr requires saving your AccountID and password for recovery. If you lose these, your email addresses might not show. Confirm you have these handy for recovery.
3. Clear App Cache: On Windows WebKit or browser-based use, clearing the browser cache (history and cookies) related to InstAddr can fix display glitches.
4. Reinstall the App: If you are using the desktop or mobile app version, uninstall and reinstall it to eliminate potential glitches. Once reinstalled, log in again.
5. Confirm Email Address Visibility: Sometimes the email list might seem empty due to filter or sync glitches. Refresh or reload the app/browser tab.
6. Check for Account Restrictions: On rare occasions, accounts may get disabled due to abuse or fraud detection, causing data loss. Verify your account status on InstAddr’s support pages.
If none of these steps help, could you share if you are using the standalone InstAddr app, a browser extension, or the website? Also, do you recall any recent changes to your device or app before this started?
Let me know, and we’ll go from there to get your email addresses back securely!
Are you satisfied with these first steps so far?