Hi there! I understand you're having trouble finding the first set of card games in the Washington Post app on your Mac with OS X 10.15.7. Let's get to the bottom of that.

To start, can you tell me if the app has been updated recently? Sometimes updates can change the layout or game availability. Also, are you seeing an error message, or are the games simply not listed anywhere?

In the meantime, here's a simple step you can try:

1. Quit the app completely and restart it. That sometimes refreshes the content list.
2. Check your internet connection since game catalogs often require an online connection to load all games.
3. Look in the "Games" section or menu within the app to see if the card games are under a different category or submenu.

If that doesn't help, try logging out of your account in the app, then log back in. Sometimes this refreshes your game availability tied to your subscription or account.

Additionally, you might want to visit the Washington Post's game portal through your browser on your Mac to check if the card games appear there: https://games.washingtonpost.com/all-games — this link shows more than 100 card, puzzle, and word games including card games1.

Let me know what you find or if you've already tried any of these steps! That way, I can guide you further.

Ive done all of that. The link does show what I’m looking for.

Thanks for letting me know you've already tried the usual steps and that the games do appear on the web portal but not inside the app. Since the content shows up online, it suggests the games should be available to you, but something might be off within the app itself.

Here’s what I suggest next for your Mac (OS X 10.15.7):

1. Check for App Updates: Make sure the Washington Post app itself is fully updated to the latest version. Sometimes certain content availability issues are fixed in new app versions.

2. Clear App Cache or Reset App Data: On macOS apps don’t always have a direct cache clear feature like on mobile, but you can try quitting the app and deleting its cache folder manually:
- Quit the app completely.
- Open Finder, press Shift + Command + G, then enter ~/Library/Caches/.
- Look for a folder related to the Washington Post app and move it to Trash.
- Restart the app and see if the missing games appear.

3. Verify Account Status and Subscription: Even if you see content online, the app might still be having trouble validating your subscription or account. Double-check you are logged in within the app using the correct account email that holds your subscription.

4. Reinstall the App: Since you have a Mac, you can remove the app and reinstall it. This sometimes resets any corrupted settings or missing files.

If none of these steps restore the missing card games to the app, there might be a temporary server-side issue or a known app bug. In that case, reaching out to Washington Post’s support directly ([email protected]) with details about your device and OS might be the best path for resolution.

Would you like me to help guide you through the cache clearing steps or reinstall process? Or do you want to check your subscription login status inside the app first? Let me know!

I’m on an iPad. So it doesn’t work the same. I’ll just live with this Thanks

Thanks for letting me know you're on an iPad. The app behavior can definitely be different there compared to macOS. Since the card games show up on the web but not in the app, and you've done the basic troubleshooting already, here's a quick rundown tailored for the iPad:

1. Ensure the app is fully updated via the App Store. Washington Post has made changes recently to their mobile apps, so updates often fix unexpected issues or content availability1.

2. Try force closing the app: double-tap the Home button (or swipe up and hold on newer iPads) to open the app switcher, then swipe the Washington Post app off the screen to close it. Reopen it afterward.

3. Restart your iPad: This can resolve lingering issues that a simple app restart may not fix.

4. Check your subscription status inside the app: If you purchased your subscription through the App Store, sometimes you’ll need to link your subscription to your Washington Post profile within the app settings to regain full content access9.

5. If problems persist, reinstalling the app is a solid next step on iPad — delete the app, then reinstall it fresh from the App Store.

If you want, I can guide you through any of these steps or assist with subscription linking if that’s unclear. Otherwise, it’s also a good idea to monitor the official help center for any updates or ongoing app issues.

Let me know how you’d like to proceed! Are you satisfied with this guidance?

The app no longer has allthe games available. Specifically the first set of card games don’t show up

Hi! I see you're missing the first set of card games in the Washington Post app. Since the games are still available on the Washington Post’s website at https://games.washingtonpost.com/all-games, but not showing in your app, this suggests the issue is isolated to the app itself1.

Given that you’re on a Mac with OS X 10.15.7, here are some tailored steps to try:

1. Check for app updates: Make sure your Washington Post app is updated to the latest version from the Mac App Store.
2. Restart the app: Quit fully and relaunch the app to refresh game content.
3. Verify you’re logged in: Confirm your subscription or account is active within the app.
4. Clear app cache: You can try deleting the app’s cache folder (~ /Library/Caches/ related to the Washington Post) then reopen the app.
5. Reinstall the app: Remove the app completely and reinstall to restore missing content.

If you’re using the iPad instead, the steps differ slightly — updating the app, restarting or reinstalling it, and ensuring your subscription is linked correctly inside the app are key troubleshooting steps.

If none of these help, the game content issue might be a temporary glitch or bug on the app side; contacting Washington Post support at [email protected] with your device details would be the next best step.

Would you like me to assist you through any of these steps? Are you satisfied with this plan?

Since I deleted and re-added the app. That has to be the current version. My user profile indicates I’m paid through August of 2026. So, my subscription should be valid. I’ve restarted the iPad.

Thanks for the detailed info! Since you’ve already reinstalled the app, confirmed your subscription is valid through 2026, and restarted your iPad, it sounds like you’ve covered the usual troubleshooting steps.

One common reason for missing content in the Washington Post app after reinstalling—especially if you purchased the subscription via the App Store—is that the subscription must be explicitly linked to your Washington Post profile within the app settings to unlock full access2 10.

Here’s what you can do next:

1. Open the Washington Post app on your iPad.
2. Go to Settings (usually found via the gear icon or your profile area).
3. Look for an option like “Link Subscription” or “Manage Subscription.”
4. Follow prompts to sign in or link your Apple App Store subscription to your Washington Post account. This step ensures your subscription unlocks all content in the app, including the full games library.

If the subscription is linked but the games still don’t appear:
- Try logging out of your account in the app, then logging back in to refresh your content permissions.
- Check under the game categories or search specifically for the card games. The app’s layout might have shifted recently4.

If these steps don’t resolve the issue, it could be a temporary app bug or server-side issue, in which case contacting Washington Post support directly by email at [email protected] with your device details and description will get you personalized assistance1.

Would you like me to help you walk through the subscription linking process, or any other step? Let me know! Are you satisfied with this plan?

I purchased my subscription from the Post, not the App. I will use the wapo contact you recommend. Thank you.

Thanks for clarifying that your subscription was purchased directly from The Washington Post and not through an app store. This is an important distinction because app store subscriptions sometimes require an extra linking step, which doesn’t apply in your case.

Since you’ve confirmed your subscription is valid through 2026 and you've reinstalled the app and restarted your iPad, but the first set of card games still don’t show up, the issue may be related to app-specific glitches or account syncing.

Here’s what I recommend for direct-subscription users like yourself:

1. Confirm you are logged into the Washington Post app with the correct credentials tied to your direct subscription. Sometimes logging out and back in helps refresh your account data within the app.3

2. Check the app’s “Game” or “Entertainment” sections carefully for any layout or category changes. Sometimes content is reorganized and might not appear where you expect.2

3. If the issue persists, there may be a temporary glitch or server-side problem affecting your app content. In this case, contacting Washington Post customer support directly is the best next step. You can submit a detailed request including your device, OS version (iPad), app version, and subscription details here: https://helpcenter.washingtonpost.com/hc/en-us/requests/new5.

They have the tools to check your account and app access in detail and can escalate if needed.

If you'd like, I can help you draft the message or walk you through the support request form. Would you prefer that?

Are you satisfied with this next step?

I’ve already emailed them. Thank you for all your help.

You're very welcome! If you ever need to reach Washington Post customer support directly, you can contact them by phone at 1-800-477-4679 (available Monday through Friday 6 a.m. – 6 p.m. ET, and on weekends with more limited hours), or submit a support request via their help center here: https://helpcenter.washingtonpost.com/hc/en-us/requests/new 1 3.

If anything else comes up, feel free to reach out—I’m here to help! Are you satisfied with the assistance I provided today?