Hi there! I see that when you enter and dial a number on your iTel app, it automatically closes. That’s definitely something we can work on together. To start, could you please tell me a bit more about this situation? For example:

- Are you trying to place calls through the iTel phone app specifically?
- Has this issue just started happening recently, or has it been ongoing?
- Have you recently updated the app or your phone's software?
- Also, have you tried any troubleshooting steps so far, like restarting your phone or clearing the app cache?

These details will help me pinpoint the cause better. Meanwhile, I can start by suggesting some general troubleshooting steps we might try next.

Let me know!

This has happened recently few days back otherwise it was working properly, I updated the soft ware. I did not try any thing to solve the issue

Thanks for the info! Since this problem started right after your recent software update, it sounds like the update might have caused some conflict with the iTel calling app, making it close unexpectedly.

Let’s go through some steps to try and fix it:

1. Restart your phone: This clears temporary glitches that might be affecting app performance.

2. Clear the app cache and data:
- Go to Settings > Apps or Apps & notifications.
- Find the iTel phone app in the list and tap on it.
- Tap Storage & cache, then choose Clear cache first. Test the app.
- If it still closes, come back and try Clear storage or Clear data (this may reset your app settings but won’t delete contacts).

3. Check for app updates: Open the app store you use (Google Play Store or iTel app store) and see if there is an update for the iTel app. Sometimes app developers release fixes after a phone system update.

4. Update your phone again: Sometimes a follow-up update is released quickly after a major update to fix bugs.

5. Reset network settings: This resets all your network-related settings (Wi-Fi, mobile data, Bluetooth) without deleting personal data and can resolve app connectivity problems that cause crashes. You’ll find this usually under Settings > System > Reset options > Reset network settings.

If these don’t solve the issue, a factory reset might be needed as a last resort, but please back up your data first.

Also, if you want, I can guide you through any of these steps. How would you like to proceed next?

If you want more background info, these steps align with common fixes for post-update app crashes on iTel phones1 7.