[Frndly TV] We have frndly on tv and it will not let us update

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Teka McLaurin
6 months ago In Frndly TV
we have frndly on tv and it will not let us update

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Hi! I see you're having trouble updating the Frndly TV app on your TV. I'd love to help get that sorted out. To start, could you tell me what kind of TV or device you're using to run Frndly TV? For example, is it a Roku, an Amazon Fire TV, Samsung Smart TV, or something else? Also, are you seeing any error messages when you try to update the app?

This info will help me guide you through the best troubleshooting steps.

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Teka McLaurin
6 months ago
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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Thanks for letting me know you’re using Roku! Let’s get your Frndly TV app update issue fixed.

First, I want to check a few things with you:
- Have you tried updating the Roku system software itself? Sometimes updating Roku helps apps update smoothly.
- Are you getting any error messages when trying to update the Frndly TV app?
- Is your Roku connected to the internet and is the connection stable?

If you haven’t tried updating your Roku device yet, here’s a simple way to do so:

1. Press the Home button on your Roku remote.
2. Scroll to and select Settings.
3. Select System.
4. Choose System Update.
5. Select Check Now. This will force Roku to look for any software updates and install them.

Once your Roku updates, try opening Frndly TV again. If it still won’t update or open correctly, the next step is to remove and reinstall the Frndly TV app:

1. Go to Home on your Roku remote.
2. Navigate to the Frndly TV channel icon.
3. Press the * button on the remote to open the options menu.
4. Select Remove Channel.
5. After it’s removed, go to Add Channels and search for Frndly TV.
6. Add the channel again and see if it updates successfully.

This process often resolves app update problems by refreshing the app installation.

If you run into any problems during these steps or want me to guide you through something else, just let me know!

Also, just so you know, Frndly TV works on Roku devices Gen 3 (2013) and newer, including Roku TV and the Streaming Stick, so your device should be compatible for the app and updates1.

Are you able to try these steps right now?

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Teka McLaurin
6 months ago

Frndly TV subscription plans available

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Thanks for asking about the Frndly TV subscription plans! Here’s a simple breakdown of the three main plans they offer:

- Basic Plan: $8.99 per month
- Includes over 50 channels
- Standard Definition (SD) streaming
- 72-hour lookback to watch recent shows

- Classic Plan: $10.99 per month
- High Definition (HD) streaming
- 2 simultaneous streams, so two devices can watch at once
- Unlimited DVR recordings stored for 3 months

- Premium Plan: $12.99 per month
- HD streaming
- 4 simultaneous streams
- DVR recordings saved up to 9 months

All plans include access to the same channel lineup and the on-demand library. The higher-tier plans mainly add better video quality, more streams, and longer DVR storage1 2.

If you want, I can also help you compare plans based on your viewing habits or upgrade/downgrade your current plan. Just let me know!

Are you satisfied with the plan details I provided?

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