Hi! I understand you're experiencing interruptions with Frndly TV on your Mac about every 15 minutes and seeing error 1204. Let's work together to get this sorted out.

First, just to clarify: Are you watching through the Frndly TV app installed on your Mac, or are you using a web browser to stream? Also, have you noticed if this happens with all channels or specific ones?

Meanwhile, here are some general steps that can help with this type of error on a Mac running OS X 10.15.7:

1. Check Your Internet Connection: Streaming issues often come down to unstable or slow internet. Try running a quick speed test to confirm your connection is steady, aiming for at least 5 Mbps for HD streaming.

2. Restart Your Mac and Router: Power cycling your devices can refresh your network connection and clear temporary glitches. Simply turn off your Mac, unplug your router for about 30 seconds, plug it back in, and then power on your Mac.

3. Clear Browser Cache (if streaming via browser): Sometimes cached data can interfere with streaming. On Safari, go to Safari > Preferences > Privacy > Manage Website Data, then remove data related to Frndly TV or streaming sites.

4. Update Your Browser or App: Make sure you're using the latest version of the Frndly TV app or your browser. On MacOS 10.15.7, Safari updates come with system updates, so check System Preferences > Software Update. For browsers like Chrome or Firefox, verify you have the latest version.

5. Reinstall the Frndly TV App (if applicable): If you use the app rather than the browser, try uninstalling and reinstalling it. Sometimes app files corrupt, causing errors like 1204.

6. Close Other Network-Heavy Applications: Running several programs that use bandwidth simultaneously can cause buffering. Try streaming with other apps closed.

If you've tried these steps already or if the issue persists, please let me know so we can explore deeper troubleshooting like checking logs or network settings specific to your Mac.

How does that sound? Are you comfortable trying these out?

Not on Mac it’s on a vizo smart tv

Thanks for clarifying that the issue is on your Vizio Smart TV. Since Frndly TV is not available as an app on Mac but is supported on Vizio Smart TVs, we're focusing on the TV app itself.

Your error 1204 causing stops every 15 minutes suggests it could be a streaming or connectivity issue on the Vizio device. Let's try a few targeted steps to address this:

1. Restart Your Vizio TV: This is a simple but effective step. Unplug the TV from power for about 60 seconds, then plug it back in and power on.

2. Check for Vizio TV Firmware Updates:
- Press the Home button on your remote.
- Go to Settings > System > Check for Updates.
- If an update is available, install it. Keeping your TV’s firmware updated resolves many app-related issues.

3. Restart Your Network Devices: Power cycle your modem and router by unplugging them for 30 seconds, then powering back on.

4. Reinstall the Frndly TV App:
- Navigate to your Apps.
- Find the Frndly TV app, uninstall or delete it.
- Go to the Vizio app store and reinstall the latest version of Frndly TV.

5. Check Your Internet Speed on TV: Ensure your connection is stable and fast enough (ideally above 5 Mbps). Vizio TVs have an option under Network settings to test your network connection.

6. Try Wired Ethernet Connection if Possible: If your TV is connected via Wi-Fi, try switching to a wired ethernet connection for more stability.

7. Sign Out and Back Into Frndly TV: Sometimes session resets clear errors—sign out completely from the app and sign back in.

If after these steps the error 1204 recurs approximately every 15 minutes, please let me know. We can then look into more advanced fixes or check if there might be any wider service issues.

Here's the official Frndly TV guide on watching on Vizio TVs for more details: Frndly TV on Vizio

How does that sound for the next steps? Would you like me to guide you through any of these in detail?

I have checked for updates I just powered everything down and will see how it works, I only have this problem on frndly.

Thanks for the update! Since you've already checked for updates and power cycled everything, that’s a solid start. The fact that this issue happens only with Frndly TV suggests the problem is likely app-related on your Vizio smart TV.

A common troubleshooting step after an update or when an app acts up is to clear the app cache or data if the TV allows it, or uninstall and then reinstall the app to ensure any corrupted data is removed.

Here’s a quick plan based on what you’ve done so far:

1. Uninstall and Reinstall Frndly TV App:
- Go to your Vizio’s app menu.
- Uninstall or delete the Frndly TV app.
- Reinstall the latest version of the app from the Vizio app store.

2. Check Internet Stability:
You've powered down your router and TV, so keep an eye on your internet connection. If possible, try connecting your TV via ethernet cable, which tends to be more stable than Wi-Fi.

3. Log Out and Back In:
Sometimes signing out and back into your Frndly TV account on the app can reset your session and clear issues.

If the app still stops every 15 minutes after this, sometimes the error 1204 can be related to app-specific bugs introduced in a recent update. In that case, it could be useful to check if others are reporting similar issues or if Frndly TV has acknowledged any ongoing problems on Vizio TVs recently.

You can review the official troubleshooting guides and suggestions from Frndly TV for smart TVs, which often recommend these exact steps: reinstalling the app, power cycling, and verifying network performance 1 2.

If none of these help, we might consider escalating to Frndly TV support directly at [email protected] so they can take a deeper look into your account and any app side issues.

Would you like me to guide you step-by-step to uninstall and reinstall the app on your Vizio? Or do you want to monitor it for now after your recent power cycle?