Hi! I understand you’re having trouble uninstalling and reinstalling the Frndly TV app on your Mac, and the usual methods aren’t working. To help you better, could you tell me exactly what happens when you try to uninstall the app? For example, do you get any error messages, or does the app just not respond?

Meanwhile, since you’re on macOS 10.15.7, here’s a detailed way to completely remove and reinstall the Frndly TV app that might work:

1. Quit the app completely: Make sure Frndly TV is not running. You can do this by right-clicking the app icon in the Dock and choosing Quit, or press Command + Q if it's open and active.

2. Uninstall the app:
- Open your Applications folder.
- Find the Frndly TV app.
- Drag it to the Trash.
- Sometimes apps leave behind support files. To remove those:
- In Finder, press Shift + Command + G to open “Go to Folder”.
- Type ~/Library/ and look inside the Application Support, Caches, and Preferences folders for anything named Frndly TV or similar.
- Move those related files to Trash as well.

3. Restart your Mac: This helps clear out any cached files or processes that might block a clean reinstall.

4. Reinstall the app: Download the latest Frndly TV app version from the official website or Mac App Store, then install it fresh.

If dragging to Trash doesn’t work or you see errors during uninstall, sometimes apps can get stuck due to permissions or system processes. If that’s the case, I can guide you through using the Terminal to forcibly remove the app files safely.

Would you like me to walk you through that? Also, if you tried any of these steps already, please let me know which ones so I can avoid repeating them.

This is not a Mac this is a Vizio smart tv, I have tried all the other suggestions and no success

Thanks for clarifying that you’re using a Vizio Smart TV and have already tried the usual uninstall/reinstall methods without success. Let’s try some Vizio-specific troubleshooting steps to get the Frndly TV app working properly again.

Here’s what I recommend, step-by-step:

1. Power cycle your Vizio TV:
- Unplug the TV from the power outlet completely.
- Wait for about 30 seconds to 1 minute.
- Plug it back in and turn it on.
This simple reset often clears temporary glitches and cache in the system.

2. Clear the Frndly TV app cache (if possible):
- On your Vizio remote, press the Menu or Settings button to access your TV settings.
- Navigate to the Apps or System section.
- Find the Frndly TV app and select it.
- Look for an option to clear cache or app data and confirm.
Clearing cached data can fix stalling or freezing behavior.

3. Check for Vizio TV firmware updates:
- Go to your TV Settings > System > Check for Updates.
- Install any available updates and restart your TV afterwards.
Firmware updates can fix compatibility issues with apps.

4. Remove and reinstall the Frndly TV app:
- If your Vizio allows apps management, try uninstalling the Frndly TV app again now after the above steps.
- Reinstall the app from the Vizio app store or SmartCast apps section.

5. Verify your Frndly TV account login:
- Sometimes login errors can look like app issues. Confirm your username and password work correctly by logging in on another device or on the Frndly TV website.
- If needed, reset your password from the website.

If after all these steps the app still won’t work, there might be a deeper software issue or an outage, so you can also check Frndly TV’s support page for Vizio TVs or contact Frndly support directly at [email protected] for specialized help1.

Would you like me to guide you through any of these steps in more detail?

I have checked for updates, I have powered it off, I have gone to settings and cannot find a way to delete or uninstall the app. What else can I try please

Thanks for sharing the details. Since the Vizio Smart TV doesn't show an uninstall or delete option for the Frndly TV app in the settings, it’s likely that this app came pre-installed or is treated as a system app that can’t be removed in the usual way.

Here’s what you can try next to effectively “reset” the app:

1. Clear App Data (if possible):
Even if uninstall isn’t an option, some TVs allow you to clear the app’s data to reset it. Check again in Settings under Apps or System > Apps, select Frndly TV, and look for options like "Clear Data," "Clear Cache," or "Reset App."

2. Log Out and Log Back In:
Open the Frndly TV app and look for an option to log out. Sometimes logging out then back in acts like a soft reset of the app.

3. Factory Reset the TV (last resort):
If neither clearing data nor uninstall is available, you can consider a full factory reset of your Vizio Smart TV. This resets all settings and deletes all downloaded apps, which should remove any installed apps like Frndly TV.
To do this:
- Go to Settings > System > Reset & Admin > Reset to Factory Settings.
- Follow the prompts.
Be aware this erases all your custom settings and apps, so you’ll need to set up the TV again from scratch.

4. Check for Firmware Updates Again:
Sometimes a new firmware update gives more control over app management.

5. Contact Vizio Support:
If the app still runs poorly or you want to confirm app removal options, Vizio’s support can clarify if Frndly TV can be uninstalled or disabled on your specific TV model.

If you want, I can also help you check whether the Frndly app is considered a default/system app on your Vizio or guide you step-by-step through a factory reset.

Are you interested in trying the factory reset, or would you like help with any other options?

No I am not I will cancel the frndly subscription before I do all that because it is the only service that I have trouble with.

I understand your decision to cancel your Frndly TV subscription since the app is giving you trouble on your Vizio Smart TV. To cancel your subscription, here’s a straightforward way to do it:

1. Log into your Frndly TV account on their website at frndlytv.com (using a web browser on your Mac or any other device).
2. Navigate to your account settings or profile section.
3. Look for an option labeled “Cancel Subscription” or similar.
4. Follow the prompts to complete the cancellation.

If you subscribed through a third party (like Roku, Amazon, or Apple), you will need to cancel through that platform’s subscription management instead.

Here is a helpful link with detailed cancellation instructions you can refer to: How to Cancel Frndly TV Subscription

If you want, I can guide you step-by-step through the cancellation process or help with any other questions you have. Just let me know!

Are you satisfied with this solution for cancelling your subscription?

Do you think if I cancel and subscribe again that will help.

Great question! Canceling and then resubscribing to Frndly TV can sometimes help resolve issues related to account glitches or payment problems, but it typically doesn't affect app performance issues on your Vizio Smart TV directly.

If your app troubles are caused by the app’s installation or the TV’s software, resubscribing alone may not fix that. However, canceling your current subscription and then starting fresh with a new subscription can reset your account status in the system and sometimes clear any subscription-side issues.

Here's what you can do:

1. Cancel your subscription by turning off auto-renew in your Frndly TV account settings at frndlytv.com.
2. After cancellation, wait until the subscription period ends (you will still have access until then).
3. Once fully canceled, you can sign up again with the same or a new account to resubscribe.
4. Then, try logging into the Frndly TV app on your Vizio TV again.

If you’d like to restart or resubscribe, Frndly TV offers clear instructions on canceling and restarting subscriptions here: Restart My Subscription - Frndly TV Help Center and on cancellation here: Cancel My FrndlyTV Subscription 1 2.

Before you cancel, though, I want to make sure there’s nothing else we can try to fix the app issue on your Vizio TV. Would you like me to help you explore some more steps? Or do you feel ready to proceed with canceling and resubscribing?

What else can you try, if it was my tv I would have problems with other app or subscriptions.

Thanks for sharing that, and you make a really good point—if other apps work fine on your Vizio TV and the Frndly TV app alone is problematic, the issue is likely specific to the Frndly app or your Frndly account rather than the TV itself.

Given that you’ve already tried power cycling, checking for updates, and there’s no uninstall option on your TV, here are a few more targeted steps you can try:

1. Check Account Access on Another Device:
Try logging into Frndly TV on a different device, like your Mac or smartphone. If the app works fine elsewhere, it hints the issue is isolated to the Vizio app or the TV environment.

2. Sign Out/In Within the App:
Sometimes just logging out of the app on your TV and logging back in can refresh the session and solve playback or loading issues.

3. Network Connection Check:
Even if other apps work, sometimes specific apps have stricter network requirements. Try connecting your TV via Ethernet cable, or restart your modem/router again to rule out any network quirks.

4. App Reset via Vizio SmartCast:
If your Vizio TV supports SmartCast app management, check if you can reset or force quit the Frndly TV app there.

5. Change DNS Settings on Your TV:
Occasionally, DNS (the server address your TV uses to find apps online) settings can cause problems for specific apps. Manually setting your TV’s DNS to a public DNS like Google’s (8.8.8.8 and 8.8.4.4) might help.

6. Verify Frndly TV Service Status:
Check for any outages or service issues on Frndly TV’s status page or social media to make sure the problem isn’t on their end.

Since Vizio app management is limited compared to other devices, these steps might help narrow down or fix the issue without needing to uninstall.

If these don’t help and since you don’t want to do a factory reset, the next best step could be contacting Frndly TV support directly at [email protected]. They can check if your account has any issues or if there’s a known problem with the Vizio app version.

Would you like me to guide you through any of these steps in detail?

I will contact frndlt directly thank you

You can contact Frndly TV customer support by starting a chat on their help center website—the chat icon is usually at the bottom right corner of the page. Alternatively, you can email them directly at [email protected]. Here is the help center link where you can find these options: Frndly TV Help Center.

If you need help navigating their site or want me to guide you through starting a chat or sending an email, just let me know!