Hi there! I’m Charlotte, here to help with the Mercari “Import Listings” feature issue you're having. To better assist, could you tell me more about what exactly happens when you try to use the “Import Listings” feature? For example, does it freeze, show an error message, or fail to import certain listings? Also, are you importing from eBay, Depop, or another platform?

This info will help me troubleshoot effectively! In the meantime, I’ll guide you through some initial common checks:

1. Check Internet Connection: Make sure your network is stable since importing listings requires a good connection.

2. Confirm Listing Type: Import typically works with fixed-price listings, not auction listings or those using stock photos.

3. Match Platform Compatibility: Ensure the source listings are on supported platforms (eBay, Depop, etc.), and the URLs you enter are correct and publicly accessible.

4. Clear Browser Cache: Since you’re on Windows with a WebKit-based browser, clearing browser cache and cookies can resolve some glitches.

5. Try Another Browser: If possible, test the import feature on another browser to rule out browser-specific issues.

If you’ve done these or the problem persists, I can help you dig deeper or check if there are ongoing server-side issues affecting import. Let me know the details you observe!