I'm sorry to hear that you're having trouble with your myQ video keypad. Let's work through some steps and see if we can resolve this together.

1. Check Authorization: Ensure the keypad is authorized to close the garage door. Often, this setting needs to be confirmed in the app for security reasons8.

2. Remote Close Setting: Within your myQ app, check if the “Remote Close” option is enabled on your door opener settings. This feature must be activated to allow the keypad to close the door remotely8.

3. Connectivity Check: Make sure your keypad is properly connected to the network. Sometimes, connectivity issues might prevent it from sending the necessary signal. Confirm that your Wi-Fi signal is strong and consistent where the keypad is located.

4. Battery Check: Verify that the keypad has enough power. A low battery might result in insufficient power to send the closing signal.

5. Firmware Update: Check if there's a software update for your myQ device. Keeping the firmware up-to-date can resolve many operational issues.

6. Testing the Circuit: Sometimes, internal wiring or the circuit board could have issues. If comfortable, verify there are no loose connections within the keypad.

If these steps don’t resolve the issue, you might need to perform a reset or additional configuration based on your specific device model. Would you like further assistance on any of these steps, or is there anything else specific you've noticed about the issue?