Hi! I see your Avianca app won’t open and it says you have a jailbreak app on your iPhone, but you don’t actually have a jailbreak. That can be confusing for sure. Let me help you get to the bottom of this.

Sometimes apps mistakenly detect a jailbreak on devices even when there isn’t one. This can happen due to certain software conditions or remnants from other apps that use security features. Since you’re on iOS 18.5, which is quite current, compatibility might also be an issue.

Here’s what I suggest you try step-by-step:

1. Restart your iPhone: This can clear temporary glitches that might cause false detection.
2. Update the Avianca app: Go to the App Store and check if there’s an update available. Developers often release fixes for these detection issues.
3. Reinstall the Avianca app: Delete the app completely, restart your phone, and reinstall it fresh. This helps to clear any corrupted data or settings that might trigger the jailbreak warning.
4. Check for any apps that modify system behavior: Do you have apps like device management profiles, VPN customizations, or security apps that might interfere? Sometimes these can be mistaken for jailbreak tools.
5. Reset network settings: Sometimes network or VPN interference can cause such detection issues. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Note this will erase saved Wi-Fi passwords, so have those handy.

If after these steps the app still thinks your device is jailbroken, it might be an app-specific bug. In that case, Avianca’s support team can help more deeply or escalate the issue for a fix.

You can contact Avianca support via email at [email protected] with your device details and a description of the problem as well.

Would you like me to guide you through any of these steps in more detail? Are you comfortable with reinstalling the app?

App won’t open because it says I have a jailbreak app on my phone. I don’t t have a jailbreak app.