Hello! I understand you’re having trouble with the Hume Health app not opening properly, and after creating your user ID and password, the app won’t verify them. Let’s see how we can get you back on track.

First, to clarify:
- When you say the app "would not open," do you mean it crashes immediately or does it get stuck on a certain screen?
- When you created your user ID and password, was that inside the app or on a web portal?
- Are you able to receive any verification code by email or SMS after signing up?

In the meantime, here’s a step-by-step approach we can try:

1. Restart the App: Fully close the Hume Health app on your Windows device and then reopen it.

2. Check Internet Connection: Ensure your device is connected to a stable network, as verification usually requires online access.

3. Verify Email: When you create a new account, the app typically sends a verification code or link to your email. Make sure you check your inbox (and spam/junk folders) for any such message and complete the email verification step.

4. Password Reset: If you suspect the password might not be registered properly, try the password reset option on the login screen. The app should send a reset link to your registered email.

5. App Updates: Check if the Hume Health app is updated to the latest version, as outdated apps can cause login and verification issues.

6. Clear App Cache: On Windows WebKit browser, clearing cache and cookies sometimes helps resolve loading and login problems.

If after these steps the app still won’t verify your user ID and password or won’t open properly, there might be a deeper issue with the account or app installation. In that case, contacting Hume Health support at [email protected] would be recommended for account-specific troubleshooting3 5.

Could you please try these steps and let me know exactly what happens at each point? That way, I can guide you through the next best steps.